What the paper says
Document roll-up
Current to 11 Oct 26Brackwell Freight Ltd is on an executed Growth order form at £44,000 a year from 1 Dec 2025 to 30 Nov 2026. A final renewal proposal of 2 Oct 2026 offers £50,000 a year. It is unsigned, and the renewal is not yet agreed.
Executed: The governing paper is the Growth order form signed 1 Dec 2025, under the MSA signed 17 Nov 2023. The order form sets £44,000 a year for 1 Dec 2025 to 30 Nov 2026, with 40 users, billed annually in advance at 30 days.
Executed history: The Starter order form of 17 Nov 2023 set £19,500 a year plus a £6,000 implementation for 1 Dec 2023 to 30 Nov 2024. The Growth order form of 18 Nov 2024 then set £44,000 a year for 1 Dec 2024 to 30 Nov 2025.
Open items: The final renewal proposal of 2 Oct 2026 offers one further Growth term at £50,000 a year, and the internal draft of 29 Sep 2026 proposes the same figure. Neither is signed, and the renewal on 30 Nov 2026 is still ahead.
Renewal basis: The MSA says renewal pricing follows the price book in force at that time. The 2026 proposals therefore move the price from the order form figure to the current list.
Contradictions: The 29 Sep 2026 draft says £44,000 was paid under the original order form, but the original Starter order form of 17 Nov 2023 set £19,500. The 2 Oct 2026 proposal says a first-term discount ends at renewal, but the executed order form of 1 Dec 2025 applied no discount.
The 2026 proposals also differ from the executed order form on price: £50,000 against £44,000. Both proposals are silent on service levels, so the executed figures stand unless a new order form changes them.
Commitments: The order form of 1 Dec 2025 sets 99.5% availability and a P1 first response within one business hour. It also sets a nightly refresh complete by 07:00 customer local time on business days, with service credits for availability only.
The data processing agreement of 17 Nov 2023 binds B-Brain to notify breaches without undue delay. It also bars transfers outside the United Kingdom without safeguards and written agreement.
Gaps: All 28 documents were read. The order form of 1 Dec 2025 does not name the customer signatory, and no document states a renewal notice date.
The documents do not show whether Tom Ashdown, named on the 2026 proposals, is still at B-Brain. The 2 Oct 2026 proposal records only around four active people against 40 licensed users, which weakens the case for the higher price.
Executed terms
Current to 9 Oct 26- Billingannual, in advance; payment 30 days from the date of invoiceannual, in advance; payment 30 days from the date of invoice · Source: doc_002_022
- End2026-11-30Source: doc_002_022
- Price£44,000 a yearSource: doc_002_022
- Service levels["Availability 99.5%", "P1 first response within one business hour", "Nightly refresh complete by 07:00 customer local time on business days", "Service credit 10% of one month's fee, availability only"]["Availability 99.5%", "P1 first response within one business hour", "Nightly refresh complete by 07:00 customer local time on business days", "Service credit 10% of one month's fee, availability only"] · Source: doc_002_022
- Start2025-12-01Source: doc_002_022
- Term months12Source: doc_002_022
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (6)
- Unsigned Starter master services agreement draft · contract · 2 Nov 2023
- Executed Starter master services agreement executed · contract · 17 Nov 2023
- Executed data processing agreement executed · dpa · 17 Nov 2023
- Executed Starter order form executed · order form · 17 Nov 2023
- Executed Growth order form executed · order form · 18 Nov 2024
- Signed Growth subscription order form executed · order form · 1 Dec 2025
- Onboarding (1)
- Starter onboarding plan issued · onboarding plan · 4 Dec 2023
- Proposals (5)
- Draft Starter tier proposal draft · proposal · 13 Oct 2023
- Starter tier sales proposal issued · proposal · 18 Oct 2023
- Growth upgrade proposal draft draft · proposal · 16 Oct 2024
- Growth upgrade proposal issued · proposal · 21 Oct 2024
- Growth upgrade proposal issued · proposal · 8 Nov 2024
- QBRs (11)
- Quarterly business review deck issued · qbr deck · 1 Apr 2024
- Quarterly review ahead of renewal issued · qbr deck · 27 Jun 2024
- Quarterly review ahead of renewal issued · qbr deck · 1 Oct 2024
- Quarterly business review, Growth tier issued · qbr deck · 1 Jan 2025
- Quarterly business review ahead of renewal issued · qbr deck · 6 Apr 2025
- Quarterly review ahead of renewal issued · qbr deck · 3 Jul 2025
- Quarterly review ahead of renewal issued · qbr deck · 2 Oct 2025
- Quarterly review: adoption and renewal issued · qbr deck · 1 Jan 2026
- Quarterly review ahead of renewal issued · qbr deck · 31 Mar 2026
- Growth-tier QBR with usage decline issued · qbr deck · 23 Jun 2026
- Quarterly business review, Growth tier issued · qbr deck · 29 Sep 2026
- Renewals (4)
- Draft Growth renewal proposal draft · renewal proposal · 26 Sep 2025
- Growth renewal proposal, price held issued · renewal proposal · 1 Oct 2025
- Draft Growth renewal proposal draft · renewal proposal · 29 Sep 2026
- Growth renewal proposal with adoption plan issued · renewal proposal · 2 Oct 2026
- Success plans (1)
- First-year success plan issued · success plan · 1 Feb 2024
Contradictions
Current to 9 Oct 26| Document | Against | What differs |
|---|---|---|
| Brackwell Freight Ltd - Renewal Proposal v1 | Brackwell Freight Ltd - Order Form (signed) | The 29 Sep 2026 draft says £44,000 was paid under the original order form; the original Starter order form of 17 Nov 2023 set £19,500 a year. |
| Brackwell Freight Ltd - Renewal Proposal | Brackwell Freight Ltd - Order Form (signed) | The 2 Oct 2026 proposal offers £50,000 a year against £44,000 in the executed order form; the proposal is unsigned. |
| Brackwell Freight Ltd - Renewal Proposal | Brackwell Freight Ltd - Order Form (signed) | The 2 Oct 2026 proposal says a first-term discount ends at renewal; the executed order form of 1 Dec 2025 applied no discount. |
| Brackwell Freight Ltd - Renewal Proposal v1 | Brackwell Freight Ltd - Order Form (signed) | The 29 Sep 2026 internal draft proposes £50,000 a year against the executed £44,000; it is not a quote. |