Josh Pearce
Person
Thackwray Logistics · admin
Josh Pearce is the admin and main technical contact at Thackwray Logistics, raising most tickets. His share of questions has fallen from 35% to 14% as use widened. He does not decide renewal: Steven Holroyd does.
Who they are
Insight
Current to 14 Oct 26Josh Pearce is the admin and main technical contact at Thackwray Logistics, raising most tickets. His share of questions has fallen from 35% to 14% as use widened. He does not decide renewal: Steven Holroyd does.
Role: Systems Analyst in Doncaster and CRM admin, with a platform account created on 4 Apr 2025. He runs connectors, user set-up and first-line support contact, and was named sole admin during onboarding.
Influence: He shapes adoption and reports faults, but the 27 Aug 2025 QBR and the 21 Aug 2026 QBR show Steven Holroyd, the finance director, holds the renewal decision. Josh's share of questions was 35% in the 12 months to Feb 2026 and 14% in the last 90 days.
Watch: Several recent tickets are from Josh, including the open dashboard slowness ticket of 7 Oct 2026. He also reported the SSO lockouts and a user licence expansion enquiry. Usage fell after the stale data ticket and he sees a confidence gap among occasional users.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Thackwray Logistics | Systems Analyst | admin | josh.pearce@thackwray.example |
Activity
- 7 Oct 2026ticketDashboard queries running slowly
- 10 Sep 2026ticketUsers unable to access the brain
- 1 Sep 2026ticketTeam members locked out of account
- 24 Aug 2026email_threadFollow-up from our quarterly review
- 21 Aug 2026callThackwray Logistics / BB-Demo – Qbr
- 5 Aug 2026ticketDashboard performance slow
- 27 Jul 2026ticketHow do I filter across multiple teams in one view?
- 14 Jul 2026ticketSalesforce data not syncing fresh
- 13 Jul 2026ticketSearch not filtering correctly by date range
- 19 Jun 2026ticketBrain unresponsive - urgent
- 2 Jun 2026ticketExport search results to Excel
- 21 May 2026ticketUser licence expansion inquiry
- 8 Apr 2026ticketSalesforce connector stopped syncing
- 30 Mar 2026ticketSlow search results
- 23 Feb 2026callThackwray Logistics / BB-Demo – Qbr
+2 - 22 Jan 2026ticketConnector re-authorisation needed
- 21 Jan 2026ticketSalesforce connector sync stopped
- 28 Aug 2025email_threadFollow-up from our QBR
+1 - 27 Aug 2025callThackwray Logistics / BB-Demo – Qbr+1
- 19 Jun 2025eventBB-Demo webinar
+26 - 30 May 2025callThackwray Logistics / BB-Demo – Training
- 27 May 2025eventRevenue leaders roundtable
+32 - 22 May 2025callThackwray Logistics / BB-Demo – Onboarding
- 19 May 2025callThackwray Logistics / BB-Demo – Onboarding
- 14 May 2025email_threadOnboarding session scheduling
- 8 May 2025callThackwray Logistics / BB-Demo – Onboarding
- 6 May 2025email_threadInvitation: Revenue leaders roundtable in London
- 6 May 2025callThackwray Logistics / BB-Demo – Onboarding
- 28 Apr 2025email_threadOnboarding: next session and returns connector
- 24 Apr 2025callThackwray Logistics / BB-Demo – Onboarding
- 22 Apr 2025callThackwray Logistics / BB-Demo – Onboarding
- 17 Apr 2025ticketUser access and permissions setup
- 17 Apr 2025email_threadOnboarding session: connector access
- 16 Apr 2025email_threadScheduling the onboarding sessions
- 14 Apr 2025email_threadFollow-up: kickoff call
+1 - 11 Apr 2025callThackwray Logistics / BB-Demo – Kickoff+1
- 22 Jan 2025email_threadDemo follow-up and the data questions
+1 - 21 Jan 2025callThackwray Logistics / BB-Demo – Demo+1