Josh Fairburn
Person
Hollowmere Care Group: documents · admin
Josh Fairburn is Hollowmere's Data Analyst in Leeds and its only admin since 1 Apr 2026. He runs connectors, home mapping and most support tickets. He is a trusted day-to-day operator, not the sponsor, and a key-person risk until a second admin is named.
Who they are
Insight
Current to 11 Oct 26Josh Fairburn is Hollowmere's Data Analyst in Leeds and its only admin since 1 Apr 2026. He runs connectors, home mapping and most support tickets. He is a trusted day-to-day operator, not the sponsor, and a key-person risk until a second admin is named.
Role: Data Analyst and platform admin since 1 Apr 2026. He builds the home mapping table, owns connector access and raises most tickets. He is on the Enterprise brain's day-to-day path, working alongside his day job.
Influence: Natasha Pryor sets the evidence-trail test and takes the board decisions. Josh shapes how the rollout is staged and has held back wider use until invoices line up. He was positive in June, saying onboarding was going better than he expected.
Watch: He is the only admin and the second admin is still pending at the 29 Sep 2026 QBR. He is the main voice on open freshness and duplicate-record tickets, and Natasha is waiting on the freshness answer.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Hollowmere Care Group | Data Analyst | admin | josh.fairburn@hollowmere.example |
Activity
- 30 Sep 2026email_threadFollow-up from our QBR
- 29 Sep 2026callHollowmere Care Group / BB-Demo – Qbr
- 24 Sep 2026eventYour renewals, read by the brain
+12 - 18 Sep 2026ticketExport timeout on large datasets
- 16 Sep 2026ticketCross-home search for safeguarding cases
- 15 Sep 2026ticketDuplicate family contact records
- 24 Aug 2026ticketDuplicate records appearing in search results
- 22 Jul 2026ticketRefresh issue still not resolved
- 21 Jul 2026ticketNightly refresh failed, dashboards showing stale data
- 8 Jul 2026ticketHow to filter results by home
- 2 Jul 2026callHollowmere Care Group / BB-Demo – Training
- 25 Jun 2026callHollowmere Care Group / BB-Demo – Onboarding
- 19 Jun 2026email_threadNext onboarding session and training slots
- 17 Jun 2026email_threadYour support ticket: checking it's sorted
- 17 Jun 2026callHollowmere Care Group / BB-Demo – Onboarding
- 16 Jun 2026ticketHow to generate compliance report?
- 12 Jun 2026ticketDashboard building for new users
- 11 Jun 2026callHollowmere Care Group / BB-Demo – Onboarding
- 9 Jun 2026email_threadOnboarding sessions: next steps
- 26 May 2026ticketHow do user roles work?
- 22 May 2026callHollowmere Care Group / BB-Demo – Onboarding
- 18 May 2026email_threadOnboarding: dashboards and next session
- 14 May 2026callHollowmere Care Group / BB-Demo – Onboarding
- 12 May 2026ticketQuery performance
- 8 May 2026ticketConnector sync stopped
- 7 May 2026callHollowmere Care Group / BB-Demo – Onboarding
- 1 May 2026callHollowmere Care Group / BB-Demo – Onboarding
- 28 Apr 2026email_threadOnboarding: user setup and training
- 24 Apr 2026callHollowmere Care Group / BB-Demo – Onboarding
- 23 Apr 2026email_threadOnboarding: next working session
- 21 Apr 2026email_threadOnboarding session for your admin access
- 17 Apr 2026callHollowmere Care Group / BB-Demo – Onboarding
- 15 Apr 2026email_threadOnboarding session: connector access
- 9 Apr 2026callHollowmere Care Group / BB-Demo – Kickoff+2
- 24 Feb 2026email_threadTechnical follow-up: connectors and refresh
+1 - 23 Feb 2026callHollowmere Care Group / BB-Demo – Demo+1
- 19 Feb 2026email_threadThank you for the demo, and next steps
+2 - 18 Feb 2026callHollowmere Care Group / BB-Demo – Demo+2
- 20 Mar 2025eventBB-Demo webinar
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