Onboarding session: connector access
Email thread Hollowmere Care Group: documents · cs
Logistical onboarding thread. Hamza Akhtar asks Josh Fairburn for a connector access session. Josh picks Tuesday after 10:00 and says CRM admin access looks likely but helpdesk access is still unconfirmed.
What was said
What this says
Current to 11 Oct 26Logistical onboarding thread. Hamza Akhtar asks Josh Fairburn for a connector access session. Josh picks Tuesday after 10:00 and says CRM admin access looks likely but helpdesk access is still unconfirmed.
Ask: Hamza wants an hour on the first connectors, and asks who holds admin rights on the CRM and the helpdesk and whether IT must sign off.
Customer view: Josh is cooperative and quick to commit to a day. He has asked IT and expects CRM access, but the helpdesk is still open.
Next: Josh is to confirm the helpdesk position before Tuesday. The helpdesk connector may slip if access is not granted.
The thread
Updated 9 Oct 26Messages
Hamza Akhtar 15 Apr 2026 11:25Hi Josh, Natasha mentioned you'll be the main admin on the Hollowmere side, so I'd like to set up a working session with you to go through the first connectors and the access each one needs. It would take about an hour. Before we start it would help to know who holds admin rights on the CRM and the helpdesk, and whether anything needs sign-off from your IT colleagues first. If you can find that out beforehand, we won't lose time on the call. I'm free Monday afternoon or most of Tuesday. Which would you prefer? Thanks, Hamza
Josh Fairburn 17 Apr 2026 16:09Hi Hamza, Tuesday would be better for me, anytime after 10:00. I've asked a colleague in IT about the admin rights. I think they can give me access to the CRM side, but I'm still waiting to hear on the helpdesk. I'll let you know before Tuesday if that changes. Regards, Josh