Technical follow-up: connectors and refresh
Email thread Hollowmere Care Group: documents · sales
Josh Fairburn ranked the first-phase sources and asked how early data refreshes. Matteo Ricci confirmed 07:00 on business days. Josh will check access, and Natasha wants a draft order form before 27 Mar 2026 for her board.
What was said
What this says
Current to 11 Oct 26Josh Fairburn ranked the first-phase sources and asked how early data refreshes. Matteo Ricci confirmed 07:00 on business days. Josh will check access, and Natasha wants a draft order form before 27 Mar 2026 for her board.
Ask: Josh put the incident log first, then the care planning system, then the accounting system. He asked about refresh timing because Natasha reviews performance before the homes' managers start.
Customer view: Josh said the answers covered what he needed. Natasha wants a draft order form in time to take to her board.
Next: Hannah Lowe is to write up the architecture, refresh behaviour and connection of each source.
The thread
Updated 9 Oct 26Messages
Matteo Ricci 24 Feb 2026 13:19Dear Natasha and Josh, Thank you for the technical session this morning. I have copied Hannah Lowe, who ran it, and she will put an architecture note in writing for Josh. To plan the connectors properly, could you tell us which source systems matter most for the first phase? From what you said, I understood family contact, incidents and fee invoices per home, but I would like to be sure we have the order right. Best regards, Matteo
Josh Fairburn 24 Feb 2026 14:06Hi Matteo, Thanks. In order of priority: the incident log first, then the care planning system for family and commissioner contact, then the accounting system for fee invoices. One more question: how early in the morning is the data refreshed? Natasha reviews performance before the homes' managers start their day. Thanks, Josh- Matteo Ricci 25 Feb 2026 15:57Dear Josh, Thank you, that order is clear. On the refresh: the nightly refresh is complete by 07:00 customer local time on business days. Hannah will put the detail in writing, including what happens if a source system is slow or unavailable overnight. She will also set out how each of your three priority sources would be connected, so you can check access on your side. Best regards, Matteo
- Josh Fairburn 26 Feb 2026 16:52Hi Matteo, Thanks, that covers what I needed. I'll check access to the three sources with our IT people and come back next week. Natasha would like to see a draft of the order form before 27 Mar 2026, so she can take it to her board in good time. Thanks, Josh