023-0011

Ticketclosed

Hollowmere Care Group: documents · 023-0011

Refresh completed but new data did not appear in dashboard layer. Root cause was bug in dashboard connector. Issue took 7 days to resolve from first report.

Priority high

made from

What happened

What this says

Current to 11 Oct 26

Refresh completed but new data did not appear in dashboard layer. Root cause was bug in dashboard connector. Issue took 7 days to resolve from first report.

Problem: Refresh appeared to complete on 23 Jul 2026 but Hollowmere's dashboards continued showing stale data. Josh Fairburn reported the issue twice, and Olivia Grant initially attributed it to refresh scheduling, but then identified a bug in the dashboard connector itself.

Handling: Escalated to Kieran Walsh on 23 Jul 2026. Ticket solved on 29 Jul 2026 and closed on 2 Aug 2026. Slow first response (135 minutes) for a data freshness issue during critical operational use.

Watch: Even after the platform refresh was fixed, a second layer broke; the dashboard connector bug went undetected initially because the refresh layer appeared to work.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)135

CSAT1

Incidentinc_2026_07_refresh

Helpdeskmade from

Trail

Ticket text has not been written yet; the trail is from the helpdesk.

created · Josh Fairburn 22 Jul 2026 12:26
public_reply · Olivia Grant 22 Jul 2026 14:41
public_reply · Josh Fairburn 23 Jul 2026 11:05
internal_note · Olivia Grant 23 Jul 2026 15:56
status_change · Olivia Grant 29 Jul 2026 17:26
status_change · 2 Aug 2026 23:59

Helpdeskmade from

B-Brain is a fictional company; every organisation and person here is invented. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
B-Brain staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

B-Brain is a fictional company: every organisation, person and figure here is invented for this demonstration.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Ask B