Hollowmere Care Group / B-Brain – Onboarding
Callcompleted
Hollowmere Care Group: documents · 2026-04-17 16:15
Onboarding call on 17 Apr 2026. A column change in the incident export broke the second load. Accounting connector still awaits finance approval. Usage is a handful of people, with the quality lead waiting on incident data.
What was said
What this says
Current to 11 Oct 26Onboarding call on 17 Apr 2026. A column change in the incident export broke the second load. Accounting connector still awaits finance approval. Usage is a handful of people, with the quality lead waiting on incident data.
What happened: Josh Fairburn reported that the weekly incident export changed layout after the homes team added a field. Hamza Akhtar confirmed the second file loaded with columns in the wrong place and agreed to fix the mapping and re-run the load.
Customer view: Natasha Pryor wants a ticket logged as an evidence trail if the board asks why incident data was late. She also will not accept a dashboard without its source, and Hamza confirmed each tile links back to source records and last load time.
Commercial: Only a handful of people are using the brain, and Shona is waiting on incident data before starting. Dashboards are not limited on Enterprise, so building the first page is a clear adoption step.
Watch: The accounting connector is waiting on finance approval, and the invoices view is what the CFO will ask for first.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Hamza Akhtar to fix the incident mapping, re-run the load and confirm when it is clean.
- Josh Fairburn to raise a ticket for the record, and Natasha Pryor to chase finance approval and brief the homes team lead.
- Hamza and Josh to build the first page together on the next call.
Risks
Current to 9 Oct 26- The incident export layout changed without warning and loaded wrong values, which could repeat if the homes team changes it again.
- The accounting connector is still waiting on finance approval, delaying the invoices view the CFO wants first.
- Only a handful of people use the brain so far, so early value is not yet visible.
Opportunities
Current to 9 Oct 26- Build the first saved page on repeat incidents and family complaints, the commissioner question, to show value quickly.
- Bring in the quality side, starting with Shona, once the incident data is correct.