Hollowmere Care Group / B-Brain – Onboarding
Callcompleted
Hollowmere Care Group: documents · 2026-06-11 11:45
Onboarding call on 11 Jun 2026. Natasha Pryor will only put a dashboard in front of her board if every figure shows its source. Enterprise is live with about a dozen active users against 170 licences, and a second admin is still to be named.
What was said
What this says
Current to 11 Oct 26Onboarding call on 11 Jun 2026. Natasha Pryor will only put a dashboard in front of her board if every figure shows its source. Enterprise is live with about a dozen active users against 170 licences, and a second admin is still to be named.
What happened: Hamza Akhtar reviewed live connectors, usage and the plan with Natasha Pryor and Josh Fairburn. The first per-home page was shown as a draft and Natasha said it was close to what she wanted.
Customer view: Natasha's test is the evidence trail on every number. She wants the commissioner use proved first, in small training groups, and wants to see the page before anyone else.
Commercial: Enterprise started on 1 Apr 2026 with 170 licensed users and only about a dozen active, so there is wide room to grow. Single sign-on is included and not yet switched on.
Watch: Josh is the only admin and a second is not yet named. Natasha also noted one region looked light in the incidents feed, and Hamza will check the mapping.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Hamza Akhtar to check the region mapping, send the single sign-on note for IT and deliver the first per-home page within a couple of weeks.
- Josh Fairburn to send the list of loudest homes and the messy incident values.
- Natasha Pryor to name a second admin.
Risks
Current to 9 Oct 26- Josh Fairburn is the only admin and no second admin has been named yet.
- Older incident category values are inconsistent and need mapping before pages are shown outside the team.
- Natasha said records for one region looked light, which Hamza attributes to home coding but has yet to confirm.
Opportunities
Current to 9 Oct 26- Only about a dozen people are active against 170 licensed users, so roll-out to home managers has headroom.
- Single sign-on is included in Enterprise and can be switched on once IT is ready.
- A per-home page proving commissioner reporting would show value to the board.