Who they are
Insight
Current to 11 Oct 26Operations Analyst at Brackwell Freight Ltd and now the sole admin since Liam Doherty's departure. Day-to-day user of the brain, cooperative but unsure of settings. She leaves contract matters to Finance Director Gareth Whitlam.
Role: Operations Analyst in Manchester, CRM role admin, platform admin since 5 Dec 2023. She took over the admin role from Liam Doherty, who told Marcus Bell on 5 Jun 2026 that he is leaving.
Influence: she keeps the brain running and supplies the value examples, but she leaves contract matters to Gareth. Her share of the organisation's questions is 6% over the last 90 days.
Watch: she is the single admin and asked for training. Leavers are still on the user list, and Gareth has questioned value ahead of the 1 Dec 2026 renewal. Her work is the main proof of value he can be shown.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Brackwell Freight Ltd | Operations Analyst | admin | aisha.rahman@brackwellfreight.example |
Activity
- 13 Oct 2026callBrackwell Freight Ltd / BB-Demo – Renewal
+1
- 1 Oct 2026email_threadFollow-up from our QBR call
- 30 Sep 2026callBrackwell Freight Ltd / BB-Demo – Qbr
- 23 Sep 2026ticketHow to set up dashboards for the depot teams
- 22 Jul 2026ticketNightly refresh not completing
- 21 Jul 2026ticketNightly refresh not completing
- 30 Jun 2026callBrackwell Freight Ltd / BB-Demo – Check In
- 25 Jun 2026email_threadFollow-up from the review and next steps
- 24 Jun 2026callBrackwell Freight Ltd / BB-Demo – Qbr
- 11 Jun 2026eventBB-Demo Customer Day London
+32
- 5 Jun 2026email_threadHandover of the admin role
- 25 May 2026email_threadInvitation: BB-Demo Customer Day London
- 2 Apr 2026email_threadFollow-up from today's QBR
- 1 Apr 2026callBrackwell Freight Ltd / BB-Demo – Qbr
- 5 Jan 2026email_threadFollow-up from our review: usage and next steps
- 2 Jan 2026callBrackwell Freight Ltd / BB-Demo – Qbr
- 17 Nov 2025ticketSome accounts missing from search results
- 13 Nov 2025ticketHow do I set up a dashboard with a location filter?
- 11 Nov 2025ticketSalesforce connector not syncing
- 7 Jul 2025email_threadFollow-up from the QBR
+1
- 4 Jul 2025callBrackwell Freight Ltd / BB-Demo – Qbr
+1
- 20 Jun 2025ticketHow do I create a dashboard for our account managers?
- 10 Jun 2025ticketCalls connector stopped syncing
- 10 Apr 2025ticketData refresh delay on Tuesday operations review
- 28 Feb 2025ticketSearch and dashboard pages loading slowly
- 3 Jan 2025email_threadQBR follow-up and next steps
- 2 Jan 2025callBrackwell Freight Ltd / BB-Demo – Qbr
- 17 Dec 2024ticketHow to set up a custom dashboard
- 10 Dec 2024ticketData showing several days out of date
- 23 Oct 2024ticketAccount totals not updating correctly
- 1 Jul 2024email_threadFollowing up on our review: usage and next steps
+1
- 28 Jun 2024callBrackwell Freight Ltd / BB-Demo – Qbr
+1
- 13 Feb 2024ticketHow to add users to the brain
- 15 Jan 2024callBrackwell Freight Ltd / BB-Demo – Training
- 11 Jan 2024callBrackwell Freight Ltd / BB-Demo – Training
- 27 Dec 2023callBrackwell Freight Ltd / BB-Demo – Onboarding
- 21 Dec 2023email_threadOnboarding schedule for the brain at Brackwell
- 20 Dec 2023callBrackwell Freight Ltd / BB-Demo – Onboarding
- 18 Dec 2023email_threadOnboarding: booking the connector working session
- 13 Dec 2023callBrackwell Freight Ltd / BB-Demo – Onboarding
- 7 Dec 2023email_threadBrackwell kickoff: what we agreed and what I need next
+1
- 6 Dec 2023email_threadOnboarding session: getting a date in the diary
- 6 Dec 2023callBrackwell Freight Ltd / BB-Demo – Kickoff
+1
- 10 Oct 2023email_threadFollow-up: demo on your own data
+2
- 6 Oct 2023callBrackwell Freight Ltd / BB-Demo – Demo
+2