Data refresh delay on Tuesday operations review
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Brackwell Freight Ltd: documents · Data refresh delay on Tuesday operations review
Tuesday operations review showed stale retail account data; nightly refresh reported completion but indexed records had not updated; connector performance degradation suspected.
What happened
What this says
Current to 10 Oct 26Tuesday operations review showed stale retail account data; nightly refresh reported completion but indexed records had not updated; connector performance degradation suspected.
Problem: Customer saw stale retail account data on Tuesday review even though refresh showed completed. Issue recurred across multiple days in April 2025. Handling: First response at 306 minutes was slow. Support offered cache-clear troubleshooting but internal note revealed real issue: connector refresh cycles exceeded normal window. Escalation to engineering noted possible data volume growth or indexing bottleneck.
Details
Updated 9 Oct 26Trail
public_reply · Aisha Rahman 10 Apr 2025 13:43I've been monitoring it since I submitted this. The issue is still there – the refresh still hasn't pulled in the latest data. I've checked the dashboard and it shows the last sync completed, but the indexed records haven't updated. Is there anything else I should check on my end?- created · Aisha Rahman 10 Apr 2025 17:35I've noticed the Tuesday operations review is showing stale figures for our retail accounts. The indexed records aren't reflecting the latest updates, even though the nightly refresh should have completed. I've checked the refresh status and it appears the job ran, but the data isn't current. I've tried waiting and checking the admin panel, but the issue persists. Is this a known issue? Thanks, Aisha.
- public_reply · Bethan Lister 10 Apr 2025 22:41Just so I've got this right, the nightly refresh completed but the indexed records are showing stale data from yesterday? That's helpful to know. Can you tell me which connector feeds the retail account data – is it your CRM or another system? And does the stale data show across all your reports, or just the Tuesday operations review?
- public_reply · Bethan Lister 14 Apr 2025 11:29Thanks for coming back. I've looked at the sync logs for that connector and it appears the recent refreshes are taking longer than usual to complete. Can you try clearing your browser cache and reloading the brain dashboard, and let me know if the latest data shows up? I've also escalated this to our engineering team to review the connector performance.
- internal_note · Bethan Lister 14 Apr 2025 16:20Connector refresh running slow – recent cycles exceeded normal window. CRM connector performance degradation suspected. Possible causes: data volume growth or indexing bottleneck. Escalating to Arjun for logs review and tuning.
- status_change · 3 May 2025 23:59