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Saltia Hardware Distributors

Healthy£22kRenews 5 Feb 27
made from

AI facts

As at Fri 9 Oct 2026

Saltia Hardware Distributors holds a Starter subscription at £22k a year under the executed order form signed 22 Jan 2026, running 5 Feb 2026 to 4 Feb 2027, plus a £6,000 implementation. Questions asked rose from 279 in May 2026 to 339 in September 2026 (22%), while active users held at 9 (0%). The renewal on 5 Feb 2027 is 119 days away at £22k. Riley Tran is the only active admin and asks 31% of questions.

Read from 8 calls · 11 email threads · 9 tickets · 1 news items · 1 deals · 4 people · 7 documents, newest 4 Sep 26

AImade from

Profile

Updated 9 Oct 26
  • IndustryWholesale distributionSource: CRM company record
  • Websitesaltia.exampleSource: CRM company record
  • CountryAustraliaSource: CRM company record · CRM code AU · Region ROW
  • HQ cityAdelaideSource: CRM company record
  • Size240 employeesSource: CRM company record
  • CRM ownerLewis KerrSource: CRM company record · Account Executive · CSM Daniel Okafor
  • Customer since5 Feb 2026Source: first executed order form ctr_179_01, signed 22 Jan 2026 · Starter tier · In the CRM since 3 Nov 2025
  • TypeCustomerSource: contracts and invoices (signals) · CRM stage customer
  • StateHealthySource: AI assessment · As at Fri 9 Oct 2026 · written 14 Oct 2026
CRMmade from

AI opinion

As at Fri 9 Oct 2026

Healthy, because questions asked are rising, 9 users are active against 15 licensed, and both invoices are now paid. The watch points are Riley Tran as sole admin with 31% of questions and an unsettled renewal clause. His single sign-on question opens an Enterprise conversation.

SignalsSaltia Hardware Distributors - Order Form (signed)Saltia Hardware Distributors - Master Services Agreement (signed)INV-179-0002Single sign-on support

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

AImade from

Key facts

Updated 9 Oct 26
  • Contracted ARR£22,000Source: executed order form ctr_179_01, 5 Feb 2026 to 4 Feb 2027 · CRM £22,000 · Invoiced run rate £22,000 · As of 9 Oct 2026
  • Next renewal5 Feb 2027Basis: order form ctr_179_01 ends 4 Feb 2027 · In 119 days · Renewal price £22,000 · list price of the tier on the renewal date (price book); v1 prices and first-term discounts end at renewal
  • Term5 Feb 2026 to 4 Feb 2027Source: order form ctr_179_01 (new), signed 22 Jan 2026 · Billed annually · 15 seats, 4 connectors
  • TierStarterSource: the current order form
  • Last contact20 May 2026Email: BG-Demo Customer Day on 11 Jun 2026 · 142 days before 9 Oct 2026
  • Tenantus-east-1Source: product analytics, reporting since Feb 2026 · 3 connectors configured
  • Licensed seats159 active users in Sep 2026 · Order form ctr_179_01: 15 seats
Computedmade from

Next step

As at Fri 9 Oct 2026
What
Daniel Okafor agrees a countersigned Starter order form and clear renewal terms at £22k with Grant Mattner ahead of the renewal on 5 Feb 2027. renewal
Who
Daniel Okafor Daniel Okafor
When
This week by 9 Oct 2026
Why
Daniel Okafor should agree a countersigned order form and clear renewal terms with Grant Mattner, and get Riley Tran to name a second admin. The 22 Jan 2026 order form has a blank customer signature and no renewal mechanism, and Riley is the only admin.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

AImade from

The story

As at Fri 9 Oct 2026
Healthy

Healthy: Starter at £22k a year to 4 Feb 2027, with questions asked up 22% and 9 users active. Riley Tran is the sole admin, and the executed order form has a blank customer signature and no renewal mechanism.

Healthy: Saltia Hardware Distributors is on Starter at £22k a year under the order form executed 22 Jan 2026, running 5 Feb 2026 to 4 Feb 2027. The renewal falls on 5 Feb 2027, 119 days away.

Questions asked rose 22%, from 279 in May 2026 to 339 in September 2026, while active users held at 9 of 15 licensed. Riley Tran, the only admin, asks 31% of questions, and Jacinta Hoad, the champion, stays engaged.

No hard signal has fired, and the P1 export crash got a first response in 58 min against a 4 h target. The main risk is the unsettled renewal: the order form has a blank customer signature line and states no renewal mechanism.

Daniel Okafor, the CSM, should agree a countersigned order form and renewal terms at £22k with Grant Mattner, and ask Riley to name a second admin, by 9 Oct 2026.

AI · claude-opus-5-5 · as at Fri 9 Oct 2026

AImade from

ARR journey

Updated 9 Oct 26
Updated 09 Oct 26
CSV
Contracted ARRInvoiced ARR
£0£12k£25kMar 26May 26Jul 26Sep 26new£22k£22kFeb 26: Contracted ARR £22,000; Invoiced ARR £22,000Mar 26: Contracted ARR £22,000; Invoiced ARR £22,000Apr 26: Contracted ARR £22,000; Invoiced ARR £22,000May 26: Contracted ARR £22,000; Invoiced ARR £22,000Jun 26: Contracted ARR £22,000; Invoiced ARR £22,000Jul 26: Contracted ARR £22,000; Invoiced ARR £22,000Aug 26: Contracted ARR £22,000; Invoiced ARR £22,000Sep 26: Contracted ARR £22,000; Invoiced ARR £22,000

One point per month; the dot and figure at the right end are the latest value. Dashed upright lines mark dated events. Latest (Sep 26): Contracted ARR £22k; Invoiced ARR £22k. Invoiced ARR matches Contracted ARR in every month, so it is drawn dashed over it. Basis: accounting system, facts.arr_monthly:org_179.

Show the figures as a table
MonthContracted ARRInvoiced ARR
Feb 26£22,000£22,000
Mar 26£22,000£22,000
Apr 26£22,000£22,000
May 26£22,000£22,000
Jun 26£22,000£22,000
Jul 26£22,000£22,000
Aug 26£22,000£22,000
Sep 26£22,000£22,000
Accountingmade from

Platform usage

Updated 9 Oct 26
Active users · Sep 26
9level vs 3 months earlierof 15 included on the tier
Questions asked · Sep 26
339up 21 vs 3 months earlier
Connectors configured · Sep 26
3level vs 3 months earlierof 4 included on the tier
Active admins · Sep 26
1level vs 3 months earlier
Data volume · Sep 26
3.5 GBup 0.2 GB vs 3 months earlier
Active users and questions · monthlyUpdated 09 Oct 26
CSV
Left axisActive usersLicensed seatsIncluded users (15)Right axisQuestions asked
00820015400Feb 26Mar 26Apr 26May 26Jun 26Jul 26Aug 26Sep 26Included users (15)153399Feb 26: Active users 5; Licensed seats 15; Questions asked 56Mar 26: Active users 7; Licensed seats 15; Questions asked 225Apr 26: Active users 8; Licensed seats 15; Questions asked 274May 26: Active users 9; Licensed seats 15; Questions asked 279Jun 26: Active users 9; Licensed seats 15; Questions asked 318Jul 26: Active users 9; Licensed seats 15; Questions asked 340Aug 26: Active users 9; Licensed seats 15; Questions asked 173Sep 26: Active users 9; Licensed seats 15; Questions asked 339

Questions asked are read on the right axis, on their own scale, and users on the left: questions run to thousands a month where users run to hundreds. The dotted line is the allowance. Latest (Sep 26): Active users 9; Licensed seats 15; Questions asked 339. Basis: product usage, facts.usage_monthly:org_179, signals:org_179.

Show the figures as a table
MonthActive usersLicensed seatsQuestions asked
Feb 2651556
Mar 26715225
Apr 26815274
May 26915279
Jun 26915318
Jul 26915340
Aug 26915173
Sep 26915339
Connectors, admins and data volume · monthlyUpdated 09 Oct 26
CSV
Left axisConnectors configuredActive adminsIncluded connectors (4)Right axisData volume
00.0 GB22.0 GB44.0 GBFeb 26Mar 26Apr 26May 26Jun 26Jul 26Aug 26Sep 26Included connectors (4)3.5 GB31Feb 26: Connectors configured 2; Active admins 1; Data volume 2.02 GBMar 26: Connectors configured 3; Active admins 1; Data volume 3.09 GBApr 26: Connectors configured 3; Active admins 1; Data volume 3.15 GBMay 26: Connectors configured 3; Active admins 1; Data volume 3.21 GBJun 26: Connectors configured 3; Active admins 1; Data volume 3.27 GBJul 26: Connectors configured 3; Active admins 1; Data volume 3.33 GBAug 26: Connectors configured 3; Active admins 1; Data volume 3.39 GBSep 26: Connectors configured 3; Active admins 1; Data volume 3.45 GB

Data volume is read on the right axis, in GB, and connectors and admins on the left, as counts: one scale would flatten the counts. The dotted line is the allowance. Latest (Sep 26): Connectors configured 3; Active admins 1; Data volume 3.5 GB. Basis: product usage, facts.usage_monthly:org_179, signals:org_179.

Show the figures as a table
MonthConnectors configuredActive adminsData volume
Feb 26212.02 GB
Mar 26313.09 GB
Apr 26313.15 GB
May 26313.21 GB
Jun 26313.27 GB
Jul 26313.33 GB
Aug 26313.39 GB
Sep 26313.45 GB
Usagemade from

Documents

Updated 9 Oct 26

7 documents in 3 folders; 2 drafts hang on their executed paper. All documents

  • commercial
  • delivery
  • presales

Size is importance: state 40%, category 20%, recency 25% (18-month half-life on the as-of date) and usage 15%. There are no view counts: usage means how many of our own analyses cite the document, saturating at 5. A draft hangs on the executed or issued document it drafts for, in the same folder. A draft with nothing executed behind it stays a small leaf on its own.

Folders and documents as a list
Documentsmade from

Open deals

No open deals.

CRMmade from

Open tickets

No open tickets.

Helpdeskmade from

Activity

CRMmade from

Contacts

CRMmade from

Evidence trail

Updated 9 Oct 26
Key
  • Source rows
  • Raw things
  • People
  • Organisation
  • Organisation AI
  • Pages
  • AI-written record (ring)
  • AI record not written yet
  • belongs to the organisation (one line per group)
  • Size: how many records a group holds

Saltia Hardware Distributors' pages are written from 3 organisation-level AI texts (assessment / next steps) and 1 narrative-level AI text, which in turn draw on 36 AI summaries of 39 raw things (calls, tickets, emails, news), 4 people (4 with an AI write-up) and 5 staff (0 with an AI write-up), shown on 7 pages.

The trail as a list (block, record, entity, raw row)
Computedmade from
Sources AI · Accounting · Calls · Contracts · CRM · Documents · Events · Support · Email · Web · Usage
made from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

What the data covers

DataRecords
Organisations225
People at customers862
BG-Demo staff records (in post and leavers)58
Calls1,995
Email threads3,013
Support tickets1,159
Documents1,218
Deals315
Invoices285
Events49
News items119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

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Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.
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