Saltia Hardware Distributors
What the paper says
Document roll-up
As at Fri 9 Oct 2026Starter contract executed 22 Jan 2026: £22k subscription plus £6,000 implementation, 5 Feb 2026 to 4 Feb 2027, 99.5% uptime, P1 response 4 business hours. The customer signature lines are blank on the order form and DPA, and the MSA and order form differ on renewal.
Executed: The signed order form of 22 Jan 2026 sets the Starter subscription at £22k and implementation at £6,000, a Total Contract Value of £28k. The term is 12 months, from 5 Feb 2026 to 4 Feb 2027.
Billing is annual in advance on Net 30 days, with the first invoice due 5 Feb 2026. The signed MSA of 22 Jan 2026 covers 15 licensed users and 4 connectors. The signed DPA of the same date requires breach notice within forty-eight hours.
Open items: Three earlier documents are not binding, and the executed paper of 22 Jan 2026 supersedes them.
- Proposal v1, a draft dated 17 Dec 2025, quotes a Year 1 Total of £28k and does not split it.
- The final proposal of 22 Dec 2025 is marked illustrative only and quotes £22k plus £6,000.
- MSA v2, a draft dated 6 Jan 2026, quotes the same prices.
Contradictions: The draft MSA v2 of 6 Jan 2026 sets service go-live on 5 Feb 2026. The onboarding plan approved 8 Feb 2026 targets connectors live by the end of February 2026.
The executed MSA renews automatically for 12-month periods at the then-current list price, with 90 days' written notice. The executed order form states no renewal mechanism, and it prevails over the MSA where the two conflict.
The MSA sets the refresh deadline in customer local time. The order form sets it in Australian Eastern Time.
Commitments: BG-Demo is committed to 99.5% uptime and a P1 first response of 4 business hours. The nightly refresh must be complete by 07:00 Australian Eastern Time on business days.
The service credit is 5% of one month's fee per month of availability breach. No credit applies for data freshness.
Gaps: The roll-up covers all seven documents held. Both the order form and the DPA are stored as executed, but the customer signature line is blank in each.
The executed MSA shows signatory titles but no names. None of these documents shows invoices, payment or any renewal notice given.
The renewal price after 4 Feb 2027 depends on how the renewal conflict between the MSA and the order form is resolved.
Executed terms
As at Fri 9 Oct 2026- BillingAnnual in advance, Net 30 daysSource: doc_179_006
- End2027-02-04Source: doc_179_006
- Price£22,000 for the subscription plus £6,000 implementation£22,000 for the subscription plus £6,000 implementation · Source: doc_179_006
- Service levels["99.5% uptime", "P1 first response 4 business hours", "Nightly refresh complete by 07:00 Australian Eastern Time on business days", "5% of one month's monthly fee per month of availability breach"]Source: doc_179_006
- Start2026-02-05Source: doc_179_006
- Term months12Source: doc_179_006
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (4)
- Draft Starter master services agreement draft · contract · 6 Jan 2026
- Executed Starter master services agreement executed · contract · 22 Jan 2026
- Data processing agreement issued · dpa · 22 Jan 2026
- Starter subscription order form executed · order form · 22 Jan 2026
- Onboarding (1)
- Starter tier onboarding plan issued · onboarding plan · 8 Feb 2026
- Proposals (2)
- Draft Starter tier proposal draft · proposal · 17 Dec 2025
- Starter tier sales proposal issued · proposal · 22 Dec 2025
Contradictions
As at Fri 9 Oct 2026| Document | Against | What differs |
|---|---|---|
| Saltia Hardware Distributors - Master Services Agreement v2 | Saltia Hardware Distributors - Onboarding Plan | The draft MSA of 6 Jan 2026 sets service go-live on 5 Feb 2026; the onboarding plan of 8 Feb 2026 targets connectors live by the end of February 2026. |
| Saltia Hardware Distributors - Master Services Agreement (signed) | Saltia Hardware Distributors - Order Form (signed) | The executed MSA renews automatically at the then-current list price with 90 days' notice; the executed order form states no renewal mechanism and prevails in a conflict. |
| Saltia Hardware Distributors - Master Services Agreement (signed) | Saltia Hardware Distributors - Order Form (signed) | The executed MSA sets the refresh deadline in customer local time; the executed order form sets it in Australian Eastern Time. |