Saltia Hardware Distributors - Master Services Agreement v2
Documentdraft Saltia Hardware Distributors · contract · draft · 6 Jan 2026
Draft Master Services Agreement for Starter tier: 99.5% availability, P1 first response 4 business hours. Subscription £22k annual plus £6,000 implementation, total £28k. Marked draft and subject to negotiation and execution.
What it says
What this says
As at Fri 9 Oct 2026Draft Master Services Agreement for Starter tier: 99.5% availability, P1 first response 4 business hours. Subscription £22k annual plus £6,000 implementation, total £28k. Marked draft and subject to negotiation and execution.
What it is: a draft MSA for Saltia Hardware Distributors at Starter tier, stating "Status: Draft" and "Draft, subject to negotiation and execution." It was created and last modified on 6 Jan 2026.
Commits: if executed, 15 users, 4 connectors, go-live on 5 February 2026, 30 days net payment, and service credit of "5% of monthly fee for availability breaches".
Unusual: automatic 12-month renewal unless notice is given 90 days before expiry. The subscription is priced at £22k, which is the v2 list price for Starter, with "No discount applied".
Not settled: the text does not show who signed or whether an executed copy exists. An executed order form would override these figures. It names no signatory.
As found in this document
As at Fri 9 Oct 2026- Date end4 Feb 2027Source: the AI read of this record
- Date renewal4 Feb 2027Source: the AI read of this record
- Date start5 Feb 2026Source: the AI read of this record
- Price£22,000Source: the AI read of this record
- Availability guarantee99.5%Source: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Data refreshComplete by 07:00 local time (business days)Source: the AI read of this record
- Service credit5% of monthly fee for availability breachesSource: the AI read of this record
- Subscription fee£22,000, annual, payable annually in advanceSource: the AI read of this record
- Implementation fee£6,000, one-off, due on signatureSource: the AI read of this record
- Payment terms30 days net from invoice, GBPSource: the AI read of this record
- Service go-live5 February 2026Source: the AI read of this record
- Renewal noticeAutomatic for 12 months unless notice given 90 days before expirySource: the AI read of this record
The document
Body
Saltia Hardware Distributors, Master Services Agreement
Version 2 Status: Draft
1 Services
BG-Demo will provide B-Glass at Starter tier, comprising:
- 15 licensed user accounts
- 4 system connectors
- Chat and search interface
- Technical support and monitoring
Implementation will take 4 weeks, with service go-live on 5 February 2026.
2 Term
- Effective: 5 February 2026
- Expiry: 4 February 2027
- Renewal: Automatic for 12 months unless notice given 90 days before expiry
3 Fees
| Item | Amount | Recurring |
|---|---|---|
| B-Glass – Starter | £22k | Yes, annual |
| Implementation – Starter (4 weeks, up to 4 connectors) | £6,000 | No |
| Total contract value | £28k |
- Subscription payable annually in advance
- Implementation due on signature
- No discount applied
4 Payment
- Terms: 30 days net from invoice
- Currency: GBP
5 Service Levels
| Metric | Standard |
|---|---|
| Availability guarantee | 99.5% |
| P1 first response | 4 business hours |
| Data refresh | Complete by 07:00 local time (business days) |
| Service credit | 5% of monthly fee for availability breaches |
Read the whole document (1,556 characters)
6 Responsibilities
BG-Demo: Infrastructure, uptime, support, data refresh.
Saltia: System access, user management within 15-user allowance, data quality.
7 Confidentiality
Both parties will maintain confidentiality of business information and comply with applicable data protection regulations.
Draft, subject to negotiation and execution.
Unusual terms
As at Fri 9 Oct 2026- Automatic 12-month renewal
- 90-day notice before expiry
- No discount applied