Getting started with connectors

Ticketclosed

Saltia Hardware Distributors · Getting started with connectors

Riley had trouble authenticating Salesforce during connector setup. Authentication timed out after a couple of minutes despite valid credentials. Olivia offered troubleshooting steps.

Priority normal

made from

What happened

What this says

Current to 14 Oct 26

Riley had trouble authenticating Salesforce during connector setup. Authentication timed out after a couple of minutes despite valid credentials. Olivia offered troubleshooting steps.

Problem: Riley was setting up the first connectors on 11 Mar 2026 and encountered authentication timeout when connecting Salesforce, even with verified API credentials.

Handling: Olivia responded in under four hours with standard troubleshooting steps: browser cache, fresh window, and browser identification. The ticket was solved by 18 Mar 2026.

Watch: Onboarding friction during connector setup delays time-to-value. Improve error messages and documentation to help customers self-diagnose.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryonboarding

Channelweb

First response (min)225

CSAT5

Helpdeskmade from

Trail

created · Riley Tran 11 Mar 2026 14:27
Hi, we've just signed up and I'm trying to get the first connectors configured. I followed the setup guide but when I authenticate Salesforce it times out after a couple of minutes. I've verified the API credentials and our network is fine. Is there a known issue?
public_reply · Olivia Grant 11 Mar 2026 18:12
Thanks for getting in touch. Just so I've got this right, the timeout is happening when you authenticate Salesforce. Can you try clearing your browser cache and attempt the connection again from a fresh window? Which browser are you using?
status_change · Olivia Grant 18 Mar 2026 14:56
status_change · 22 Mar 2026 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Help