Can't save filters in search
Ticketclosed
Saltia Hardware Distributors · Can't save filters in search
New user reported that saved filters in search disappear after closing the page. Olivia diagnosed as browser cookies issue and provided troubleshooting steps.
Priority normal
What happened
What this says
Current to 14 Oct 26New user reported that saved filters in search disappear after closing the page. Olivia diagnosed as browser cookies issue and provided troubleshooting steps.
Problem: Riley could not save filter criteria; filters disappeared on page reload. Handling: Olivia identified Riley as a new onboarding user and diagnosed a known issue with disabled browser cookies affecting local storage. She provided clear troubleshooting: check browser settings, clear cache, and recreate the filter. This is standard onboarding support.
Details
Updated 9 Oct 26Prioritynormal
Statusclosed
Categorybug
Channelemail
First response (min)359
CSAT5
Helpdeskmade from
Trail
- internal_note · Olivia Grant 4 Mar 2026 09:21New user in onboarding. Check browser cache and session settings - likely local storage issue with fresh account setup.
created · Riley Tran 4 Mar 2026 10:35I set up a filter for active accounts but when I close the page and come back, the filter is gone. It's not saving. I'm running the latest version of the browser.- public_reply · Olivia Grant 4 Mar 2026 16:34Hi Riley, I've checked your account and I think I found it - the filter should save automatically, but there's a known issue if cookies are disabled in your browser. Can you check your browser settings and make sure you're allowing cookies for our domain? Try clearing your cache, then create the filter again. Thanks, Olivia.
- status_change · 22 Mar 2026 23:59
Helpdeskmade from