Saltia Hardware Distributors - Master Services Agreement (signed)
Documentexecuted Saltia Hardware Distributors · contract · executed · 22 Jan 2026
Executed Starter-tier MSA, 5 Feb 2026 to 4 Feb 2027: £22k a year plus £6,000 implementation, 99.5% uptime, P1 response 4 business hours. It auto-renews for 12 months unless notice is given 90 days before expiry.
What it says
What this says
As at Fri 9 Oct 2026Executed Starter-tier MSA, 5 Feb 2026 to 4 Feb 2027: £22k a year plus £6,000 implementation, 99.5% uptime, P1 response 4 business hours. It auto-renews for 12 months unless notice is given 90 days before expiry.
What it is: the executed Master Services Agreement for B-Glass at Starter tier, dated 22 Jan 2026. It covers 15 user accounts, 4 connectors, chat and search, and a 4 week implementation.
Commits: BG-Demo to 99.5% uptime, a P1 response of 4 business hours and data refresh "Complete by 07:00 customer local time, business days". Saltia to pay £22k annually in advance on 30 days net terms.
Unusual: renewal is automatic for 12-month periods and "Renewal at then-current list price", so the price can change at renewal. The service credit is 5% of monthly fee for availability shortfall only, with no freshness credit.
Not settled: the signature blocks show titles but no named signatories. The text does not say which list price applies at renewal or whether any notice has been given.
As found in this document
As at Fri 9 Oct 2026- Date end4 Feb 2027Source: the AI read of this record
- Date renewal4 Feb 2027Source: the AI read of this record
- Date signed22 Jan 2026Source: the AI read of this record
- Date start5 Feb 2026Source: the AI read of this record
- Price£22,000Source: the AI read of this record
- Availability99.5% uptimeSource: the AI read of this record
- P1 response4 business hoursSource: the AI read of this record
- Data refreshComplete by 07:00 customer local time, business daysSource: the AI read of this record
- Service credit5% of monthly fee per month of availability shortfallSource: the AI read of this record
- Annual subscription£22,000, Annual, recurring, payable in advanceSource: the AI read of this record
- Implementation£6,000, one-time, 4 weeks, up to 4 connectorsSource: the AI read of this record
- Payment terms30 days netSource: the AI read of this record
- Renewal noticewritten notice 90 days before expirySource: the AI read of this record
- Licensed users15 licensed user accountsSource: the AI read of this record
- Connectors4 system connectorsSource: the AI read of this record
The document
Body
Saltia Hardware Distributors, Master Services Agreement
Version 1 Status: Executed
1 Services
BG-Demo provides B-Glass at Starter tier, effective 5 February 2026, comprising:
- 15 licensed user accounts
- 4 system connectors to customer data sources
- Chat and search interface
- Technical support during service hours
Implementation (4 weeks) includes connector setup, data validation and user training.
2 Contract Term
- Service start: 5 February 2026
- Service end: 4 February 2027
- Renewal: Automatic for 12-month periods unless either party provides written notice 90 days before expiry
3 Fees and Billing
| Line | Amount | Type |
|---|---|---|
| B-Glass – Starter | £22k | Annual, recurring |
| Implementation – Starter (4 weeks, up to 4 connectors) | £6,000 | One-time |
| Total Year 1 | £28k |
- Annual subscription payable in advance
- 30 days net payment terms
- No discount applied
- Renewal at then-current list price
4 Service Levels
Read the whole document (1,889 characters)
- Availability: 99.5% uptime
- P1 response: 4 business hours
- Data refresh: Complete by 07:00 customer local time, business days
- Service credit: 5% of monthly fee per month of availability shortfall
5 Mutual Obligations
BG-Demo maintains infrastructure and service, provides technical support, and ensures data refresh on schedule.
Saltia maintains system access and integrations, manages user accounts within the 15-user limit, and maintains data quality in source systems.
6 Confidentiality and Data Protection
Both parties safeguard confidential information and comply with applicable data protection and privacy law.
Execution
For Saltia Hardware Distributors
_____________________________ Authorised signatory
For BG-Demo Limited
_____________________________ Account Executive
Date: 22 January 2026
Unusual terms
As at Fri 9 Oct 2026- Automatic 12-month renewal
- 90 days written notice before expiry
- Renewal at then-current list price
- Service credit for availability only