Holly Tranter
Person
Delancey Haig: documents · admin
Holly Tranter was Delancey Haig's only admin and day-to-day owner of the brain. She raised most support tickets and built dashboards. She did not decide the renewal: the CTO confirmed non-renewal on 9 Jun 2026, and her user was deactivated on 2 Jul 2026.
Who they are
Insight
Current to 12 Oct 26Holly Tranter was Delancey Haig's only admin and day-to-day owner of the brain. She raised most support tickets and built dashboards. She did not decide the renewal: the CTO confirmed non-renewal on 9 Jun 2026, and her user was deactivated on 2 Jul 2026.
Role: Business Systems Analyst and the only admin at Delancey Haig, raising tickets and building dashboards. Her platform user ran from 2024-07-03 to 2026-07-02.
Influence: She shaped day-to-day adoption and was candid with the account team. The renewal sat with Rupert Lasker, the CFO, and Kwame Asante, the CTO, who confirmed non-renewal on 9 Jun 2026.
Watch: Holly said service was fine and that directors stopped using the brain once the decision was in sight. The account has ended, so any contact now is a win-back conversation, and she knows the set-up best from activity.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Delancey Haig | Business Systems Analyst | admin | holly.tranter@delanceyhaig.example |
Activity
- 9 Jun 2026callDelancey Haig / BB-Demo – Check In
+1 - 3 Jun 2026email_threadBooking a check-in
- 2 Jun 2026email_threadFollow-up from our QBR and where we go from here
+2 - 1 Jun 2026callDelancey Haig / BB-Demo – Qbr+2
- 19 Mar 2026eventBB-Demo webinar
+20 - 18 Mar 2026ticketTimesheet and mailbox connectors not authenticating
- 17 Mar 2026email_threadConnector credentials withdrawn on our side
+1 - 16 Mar 2026ticketTimesheet and mailbox connector authentication issues
- 16 Mar 2026ticketConnectors still down - urgent resolution needed
- 12 Mar 2026ticketTimesheet system and mailbox authentication failures
- 10 Mar 2026ticketTimesheet and mailbox connectors stopped syncing
- 3 Mar 2026email_threadDelancey Haig QBR: summary and next steps+2
- 2 Mar 2026callDelancey Haig / BB-Demo – Qbr+2
- 26 Feb 2026email_threadInvitation to our BB-Demo webinar on 19 Mar 2026
- 2 Dec 2025email_threadQBR follow-up and a few actions
- 1 Dec 2025callDelancey Haig / BB-Demo – Qbr
- 29 Oct 2025ticketBuilding a dashboard for contractor data
- 5 Sep 2025email_threadFollowing up on the QBR+2
- 4 Sep 2025callDelancey Haig / BB-Demo – Qbr+2
- 31 Jul 2025ticketSetting up access for new team members
- 14 Jul 2025ticketSalesforce connector not syncing
- 8 Jul 2025ticketClient records not updating overnight
- 5 Jun 2025email_threadFollow-up from our review: usage and next steps
+1 - 4 Jun 2025callDelancey Haig / BB-Demo – Qbr+1
- 25 Apr 2025ticketDuplicate client records in the brain
- 27 Feb 2025ticketFeature request: Saved search queries
- 13 Feb 2025ticketRequest: Dashboard PDF export
- 5 Dec 2024email_threadFollowing up on our QBR+2
- 4 Dec 2024callDelancey Haig / BB-Demo – Qbr+2
- 12 Sep 2024email_threadSupport follow-up: placements missing from a client view
- 11 Sep 2024ticketHow to set up dashboards with row filtering
- 4 Sep 2024email_threadSupport follow-up: CRM connector re-authorisation
- 3 Sep 2024ticketConnector stopped loading data
- 28 Aug 2024callDelancey Haig / BB-Demo – Onboarding
- 22 Aug 2024email_threadOnboarding sessions: scheduling the next steps
- 20 Aug 2024callDelancey Haig / BB-Demo – Onboarding
- 15 Aug 2024email_threadOnboarding: plan for the first refresh and admin handover
- 14 Aug 2024callDelancey Haig / BB-Demo – Onboarding
- 8 Aug 2024email_threadOnboarding: field mapping session and next steps
- 6 Aug 2024callDelancey Haig / BB-Demo – Onboarding
- 1 Aug 2024ticketRecruitment system connector not loading data
- 30 Jul 2024email_threadOnboarding: getting the next sessions in the diary
- 30 Jul 2024callDelancey Haig / BB-Demo – Onboarding
- 26 Jul 2024email_threadOnboarding: still need access before we can go further
- 24 Jul 2024callDelancey Haig / BB-Demo – Onboarding
- 16 Jul 2024email_threadOnboarding sessions: finding a time next week
- 16 Jul 2024callDelancey Haig / BB-Demo – Onboarding
- 10 Jul 2024email_threadOnboarding session with Holly
- 10 Jul 2024email_threadKickoff follow-up and next steps+2
- 9 Jul 2024callDelancey Haig / BB-Demo – Kickoff+2
- 8 May 2024email_threadDelancey Haig and BB-Demo: following up on the demo
+2 - 7 May 2024callDelancey Haig / BB-Demo – Demo+2