Recruitment system connector not loading data
Ticketclosed
Delancey Haig: documents · Recruitment system connector not loading data
Recruitment Platform connector stopped loading records at Delancey Haig after initial setup period. Root cause: API rate limit hit when record volume grew. Fixed by optimizing sync batching strategy.
What happened
What this says
Current to 11 Oct 26Recruitment Platform connector stopped loading records at Delancey Haig after initial setup period. Root cause: API rate limit hit when record volume grew. Fixed by optimizing sync batching strategy.
Problem: Holly reported the Recruitment Platform connector, which worked during initial setup, stopped loading records about a week after deployment. Connection credentials were valid. Handling: Bethan responded after 341 minutes. She identified the root cause in load logs: as record volume in Holly's system grew, the connector hit the API rate limit and stopped loading. Bethan optimized the sync strategy with more efficient batching and tested the fix. Watch: During onboarding, connector failures affect customer confidence in the product.
Details
Updated 9 Oct 26Trail
created · Holly Tranter 1 Aug 2024 13:39Hi, our recruitment system connector has stopped pulling records. We set it up in the onboarding phase and it was working fine for the first few days, but since last week, the brain shows no new records from the system even though we have new placements in the database. I've checked that the connection credentials are still valid. Can you check if there's an issue with the connector or if something changed that we need to fix?- public_reply · Bethan Lister 1 Aug 2024 19:20Thanks for reporting this. Just so I've got this right: the connector was syncing new records a week ago but has now stopped pulling anything new, is that correct? Can you tell me the name of the connector as well? That'll help me check the load logs and see if there's an error we're missing. Thanks, Bethan
- public_reply · Holly Tranter 2 Aug 2024 16:29Yes, that's right. The connector is called 'Recruitment Platform' and it was loading records fine until about a week ago. The connection test says it's valid, and we haven't changed anything on our end. We're eager to test the system properly, so we need the data flowing again. Can you prioritize looking into this? Thanks, Holly
- public_reply · Bethan Lister 6 Aug 2024 09:31I've checked the load logs and can see the issue. The Recruitment Platform connector is running into an API rate limit. It looks like when the number of records in your system grew, the sync started hitting the limit partway through and then stopping. I've adjusted the sync strategy to batch the requests more efficiently. I've tested it and it's pulling the records correctly now. The next scheduled sync should work. Let me know if you see the data load. Thanks, Bethan
- status_change · 13 Aug 2024 23:59