Carnmoor Fleet Leasing
What the paper says
Document roll-up
As at Fri 9 Oct 2026Executed: a Growth order form of 18 Nov 2025 at £42k a year to 1 Dec 2026, and a Starter renewal order form signed 22 Sep 2026 at £22k a year for 2 Dec 2026 to 1 Dec 2027. All 14 documents were read, and the drafts and proposals are superseded.
Executed: the signed order form of 18 Nov 2025 sets Growth at £42k a year after a 5% first-term discount, plus £12k implementation, to 1 Dec 2026. The signed MSA and DPA carry the same date.
The order form signed 22 Sep 2026 moves Carnmoor to Starter at £22k a year for 2 Dec 2026 to 1 Dec 2027, invoiced on 2 Dec 2026. It does not renew automatically.
Open items: no draft remains live. The draft MSA v2 of 27 Oct 2025, the proposals of 29 Sep 2025 and 2 Oct 2025, and the renewal proposals of 17 Aug 2026 and 25 Aug 2026 are superseded by executed paper.
Contradictions: the Starter order form of 22 Sep 2026 replaces the Growth order form of 18 Nov 2025 on tier, price, P1 first response (4 business hours against 1 business hour) and service credit (5% against 10%). This is a contracted change from 2 Dec 2026, not an error.
The proposal of 2 Oct 2025 shows £42k with no discount reflected. The executed order form of 18 Nov 2025 reaches £42k after a 5% first-term discount.
Commitments: until 1 Dec 2026, availability 99.5%, P1 first response 1 business hour and a 10% credit for availability only. From 2 Dec 2026, availability 99.5%, P1 first response 4 business hours, a 5% availability-only credit and payment 30 days from invoice.
Under both order forms the nightly refresh is due by 07:00 customer local time on business days, with no freshness credit. The DPA keeps personal data in Carnmoor's Snowflake environment and requires breach notice without undue delay.
Gaps: all 14 documents were read. Neither order form names the customer signatory, and the Starter order form states no user or connector counts.
The renewal proposal of 25 Aug 2026 proposed fifteen users and four connectors, with the leasing-system and billing ledger connectors retired. No executed document says which connectors remain or gives connector live-by dates.
Executed terms
As at Fri 9 Oct 2026- BillingAnnual, in advanceSource: doc_151_014
- End2027-12-01Source: doc_151_014
- Price£22,000 a yearSource: doc_151_014
- Service levels["Availability 99.5%", "P1 first response 4 business hours", "Nightly refresh complete by 07:00 customer local time on business days", "Service credit 5% of one month's fee, availability only"]Source: doc_151_014
- Start2026-12-02Source: doc_151_014
- Term months12Source: doc_151_014
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (5)
- Draft Growth tier master agreement draft · contract · 27 Oct 2025
- Signed Growth tier master services agreement executed · contract · 18 Nov 2025
- Executed data processing agreement executed · dpa · 18 Nov 2025
- Executed Growth order form executed · order form · 18 Nov 2025
- Signed Starter renewal order form executed · order form · 22 Sep 2026
- Onboarding (1)
- Growth tier onboarding plan issued · onboarding plan · 6 Dec 2025
- Proposals (2)
- Draft Growth tier proposal draft · proposal · 29 Sep 2025
- Growth tier proposal issued · proposal · 2 Oct 2025
- QBRs (2)
- Quarterly review ahead of renewal issued · qbr deck · 23 Apr 2026
- Quarterly review ahead of renewal issued · qbr deck · 26 Jul 2026
- Renewals (2)
- Draft renewal proposal, Starter downgrade draft · renewal proposal · 17 Aug 2026
- Renewal proposal moving to Starter issued · renewal proposal · 25 Aug 2026
- Security (1)
- Pre-sale security questionnaire answers issued · security questionnaire · 12 Sep 2025
- Success plans (1)
- First-term success plan issued · success plan · 26 Feb 2026
Contradictions
As at Fri 9 Oct 2026| Document | Against | What differs |
|---|---|---|
| Carnmoor Fleet Leasing - Order Form (signed) | Carnmoor Fleet Leasing - Order Form (signed) | Tier moves from Growth to Starter, price from £41,800 to £22,000 a year, P1 first response from 1 business hour to 4 business hours, and service credit from 10% to 5%, from 2 Dec 2026. |
| Carnmoor Fleet Leasing - Proposal | Carnmoor Fleet Leasing - Order Form (signed) | The proposal of 2 Oct 2025 shows £41,800 with no discount reflected; the executed order form reaches £41,800 after a 5% first-term discount. |