Carnmoor Fleet Leasing - Order Form (signed)
Documentexecuted Carnmoor Fleet Leasing · order_form · executed · 2026-09-22
Executed order form signed on 22 Sep 2026 renewing the subscription on the Starter tier at £22k a year, billed annually in advance, for 2 Dec 2026 to 1 Dec 2027. Availability is 99.5% and P1 first response is 4 business hours.
What it says
What this says
Current to 13 Oct 26Executed order form signed on 22 Sep 2026 renewing the subscription on the Starter tier at £22k a year, billed annually in advance, for 2 Dec 2026 to 1 Dec 2027. Availability is 99.5% and P1 first response is 4 business hours.
What it is: an executed order form under the existing Master Services Agreement. It states that it "renews the Carnmoor Fleet Leasing subscription to the BB-Demo company brain for a further term" and that the subscription moves to the Starter tier.
Commits: £22k annual recurring fee, invoiced on 2 Dec 2026, payable 30 days from invoice. Service levels are availability 99.5%, P1 first response 4 business hours, and nightly refresh complete by 07:00 customer local time on business days.
Unusual: the subscription "does not renew automatically", so it lapses on 1 Dec 2027 unless a new order form is signed. Service credits are availability only, so a late refresh earns no credit on this tier.
Not settled: the document does not state the previous tier or fee, the user and connector counts for Starter, or any discount.
As found in this document
Current to 9 Oct 26- Date end1 Dec 2027Source: object_read:doc_151_014
- Date renewal1 Dec 2027Source: object_read:doc_151_014
- Date signed22 Sep 2026Source: object_read:doc_151_014
- Date start2 Dec 2026Source: object_read:doc_151_014
- Price£22,000Source: object_read:doc_151_014
- TierStarterSource: object_read:doc_151_014
- Annual recurring fee£22,000Source: object_read:doc_151_014
- Total contract value£22,000Source: object_read:doc_151_014
- BillingAnnual, in advanceSource: object_read:doc_151_014
- Invoice dateOn the start date, 2 Dec 2026Source: object_read:doc_151_014
- Payment terms30 days from invoiceSource: object_read:doc_151_014
- Availability99.5%Source: object_read:doc_151_014
- P1 first response4 business hoursSource: object_read:doc_151_014
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_151_014
- Service credit5% of one month's fee for each month in which the availability commitment is missed5% of one month's fee for each month in which the availability commitment is missed · Source: object_read:doc_151_014
- Credit basisAvailability onlySource: object_read:doc_151_014
- RenewalBy a new order form. The subscription does not renew automatically.By a new order form. The subscription does not renew automatically. · Source: object_read:doc_151_014
The document
Body
Carnmoor Fleet Leasing - Order Form (signed)
Status: Executed Signed: 22 Sep 2026 Governing agreement: BB-Demo Master Services Agreement between the parties
1. Parties
| Supplier | Customer | |
|---|---|---|
| Organisation | BB-Demo | Carnmoor Fleet Leasing |
| Location | London | Milton Keynes |
| Commercial contact | Sophie Ling, Account Executive | Ian Prendergast, Finance Director |
| Customer success manager | Amara Obi | n/a |
This order form is made under the Master Services Agreement already in place between BB-Demo and Carnmoor Fleet Leasing. Where this order form and the Master Services Agreement differ on price, term or service levels, this order form applies.
2. Purpose of this order form
This order form renews the Carnmoor Fleet Leasing subscription to the BB-Demo company brain for a further term. The current term ends on 1 Dec 2026. From the start of the new term the subscription moves to the Starter tier. The brain continues to run inside Carnmoor Fleet Leasing's own Snowflake account.
3. Order lines
Read the whole document (4,037 characters)
| Line | Item | Tier | Billing | Amount |
|---|---|---|---|---|
| 1 | BB-Demo company brain subscription | Starter | Annual, in advance | £22k |
Starter includes pages, chat and search, and a six-monthly check-in with the customer success manager. The user allowance and connector allowance are those of the Starter tier. Any additional users or connectors would need a separate, signed order form.
4. Term
| Item | Detail |
|---|---|
| Start date | 2 Dec 2026 |
| End date | 1 Dec 2027 |
| Length | One year |
| Renewal | By a new order form. The subscription does not renew automatically. |
The customer success manager will contact Carnmoor Fleet Leasing ahead of the end date to open the renewal conversation.
5. Fees and billing
| Item | Detail |
|---|---|
| Annual recurring fee | £22k |
| Total contract value | £22k |
| Billing frequency | Annual, in advance |
| Invoice date | On the start date, 2 Dec 2026 |
| Payment terms | 30 days from invoice |
| Currency | GBP |
No one-off implementation fee is charged under this order form. All amounts are stated before VAT, which is added at the prevailing rate.
6. Service levels
The following service levels apply to the Starter tier for the term of this order form.
| Service level | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 4 business hours |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 5% of one month's fee for each month in which the availability commitment is missed |
| Credit basis | Availability only |
6.1 Notes on the service levels
- Service credits under this order form are earned for a miss on availability only. A delay to the nightly refresh does not by itself earn a service credit on the Starter tier.
- Availability and data freshness are separate measures. A brain that answers on older data was available.
- First response times are counted in business hours from the time a P1 ticket is logged with BB-Demo support.
7. Customer responsibilities
- Keep the connected systems accessible to BB-Demo, and tell BB-Demo support before changing a connected system so that the connector can be checked.
- Name an administrator who can approve access requests and receive service notices.
- Pay undisputed invoices within the payment terms above.
8. General
- This order form is the complete statement of price and term for the subscription it covers and supersedes any earlier draft or proposal for this renewal.
- Nothing in this order form changes the data protection, confidentiality or liability provisions of the Master Services Agreement.
- Each signatory confirms that they are authorised to bind their organisation.
9. Signatures
| For BB-Demo | For Carnmoor Fleet Leasing | |
|---|---|---|
| Name | Sophie Ling | Ian Prendergast |
| Title | Account Executive | Finance Director |
| Date signed | 22 Sep 2026 | 22 Sep 2026 |
| Signature | Signed | Signed |
Unusual terms
Current to 9 Oct 26- No automatic renewal
- Subscription moves to the Starter tier
- Service credit on availability only