Lornefield Pensions Administration
What the paper says
Document roll-up
Current to 11 Oct 26Lornefield's last executed paper is the Growth order form of 3 Apr 2025, whose term ended 2 Apr 2026. A final, not executed, MSA dated 2 Feb 2026 records the customer's notice of non-renewal. No executed paper covers any later period.
Executed: Five documents are executed. The latest is the Growth order form signed 3 Apr 2025 (doc_005_018), for 3 Apr 2025 to 2 Apr 2026 at forty-four thousand pounds, annual in advance, forty users.
Its service levels: availability ninety-nine point five per cent, P1 first response one business hour, nightly refresh by 07:00, and credits for availability only. The rest of the executed paper is older:
- the MSA of 17 Mar 2023
- the DPA of 17 Mar 2023
- the Starter order form of 17 Mar 2023
- the Growth order form of 20 Mar 2024, for 3 Apr 2024 to 2 Apr 2025
Open items: Five drafts are on file, each superseded or never sent: proposals of 1 Feb 2023 and 7 Mar 2024, MSA v2 of 27 Feb 2023, and renewal drafts of 29 Jan 2025 and 7 Jan 2026. The renewal proposal of 12 Jan 2026 (doc_005_021) offered renewal at an unchanged price after an adoption review, and no executed paper followed it.
Contradictions: The Master Services Agreement of 2 Feb 2026 (doc_005_023) records notice that the subscription will not renew from 2 Apr 2026, but its stored status is final, not executed. It also restates Growth terms alongside the executed 2023 MSA, which covers Starter.
The 12 Jan 2026 renewal proposal and the 2 Feb 2026 MSA point in opposite directions within three weeks. The QBR decks of 4 Aug 2024, 2 Feb 2025 and 29 Jul 2025 call forty-four thousand pounds contracted annual recurring revenue, but the executed order forms state a price, not ARR.
Commitments: No executed order form covers any period after 2 Apr 2026, and none has a renewal or auto-renewal clause. The executed DPA still binds BB-Demo to return or delete personal data at Lornefield's choice and to report breaches without undue delay.
Gaps: All 23 documents were read. The records do not show who signed for Lornefield, why it gave notice, a handover date, or whether any new arrangement followed.
Accounting and the CRM should confirm whether the account has churned.
Executed terms
Current to 9 Oct 26- BillingAnnual, in advance, thirty days from invoiceAnnual, in advance, thirty days from invoice · Source: doc_005_018
- End2026-04-02Source: doc_005_018
- Priceforty-four thousand pounds, annual recurring amountforty-four thousand pounds, annual recurring amount · Source: doc_005_018
- Service levels["Availability ninety-nine point five per cent", "P1 first response one business hour", "Nightly refresh complete by 07:00 customer local time on business days", "Service credit ten per cent of one month's fee, availability only"]["Availability ninety-nine point five per cent", "P1 first response one business hour", "Nightly refresh complete by 07:00 customer local time on business days", "Service credit ten per cent of one month's fee, availability only"] · Source: doc_005_018
- Start2025-04-03Source: doc_005_018
- Term months12Source: doc_005_018
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (7)
- Unsigned draft master services agreement draft · contract · 27 Feb 2023
- Signed one-year Starter agreement executed · contract · 17 Mar 2023
- Executed data processing agreement executed · dpa · 17 Mar 2023
- Signed Starter order form executed · order form · 17 Mar 2023
- Executed Growth tier order form executed · order form · 20 Mar 2024
- Executed Growth order form executed · order form · 3 Apr 2025
- Growth MSA recording non-renewal executed · contract · 2 Feb 2026
- Onboarding (2)
- Four-phase onboarding plan issued · onboarding plan · 1 Apr 2023
- Starter onboarding plan issued · onboarding plan · 3 Apr 2023
- Proposals (4)
- Draft Starter tier proposal draft · proposal · 1 Feb 2023
- Starter tier proposal issued · proposal · 6 Feb 2023
- Draft Growth upgrade proposal draft · proposal · 7 Mar 2024
- Growth tier upgrade proposal issued · proposal · 12 Mar 2024
- QBRs (6)
- Quarterly review, Starter account 2023 issued · qbr deck · 3 Aug 2023
- Quarterly review before term end issued · qbr deck · 4 Feb 2024
- Quarterly business review deck issued · qbr deck · 4 Aug 2024
- Quarterly review before renewal issued · qbr deck · 2 Feb 2025
- Quarterly business review deck issued · qbr deck · 29 Jul 2025
- Quarterly review ahead of renewal issued · qbr deck · 27 Jan 2026
- Renewals (4)
- Draft Growth renewal proposal draft · renewal proposal · 29 Jan 2025
- Growth renewal proposal, same price issued · renewal proposal · 3 Feb 2025
- Internal draft renewal proposal draft · renewal proposal · 7 Jan 2026
- Growth renewal proposal, adoption review first issued · renewal proposal · 12 Jan 2026
Contradictions
Current to 9 Oct 26| Document | Against | What differs |
|---|---|---|
| Lornefield Pensions Administration - Master Services Agreement | Lornefield Pensions Administration - Order Form (signed) | The 2 Feb 2026 MSA records non-renewal from 2 Apr 2026 but is stored as final, not executed, while the executed order form has no renewal clause. |
| Lornefield Pensions Administration - Master Services Agreement | Lornefield Pensions Administration - Master Services Agreement (signed) | A second MSA, dated 2 Feb 2026, restates Growth terms alongside the executed 17 Mar 2023 MSA, which covers Starter. |
| Lornefield Pensions Administration - Renewal Proposal | Lornefield Pensions Administration - Master Services Agreement | The renewal proposal of 12 Jan 2026 offers renewal at an unchanged price, while the MSA of 2 Feb 2026 records notice that the subscription will not renew. |