Lornefield Pensions Administration - Renewal Proposal v1
Documentdraft Lornefield Pensions Administration: documents · renewal_proposal · draft · 2026-01-07
Internal draft renewal proposal dated 7 Jan 2026 for a Growth account whose term was due to end on 2 Apr 2026. It proposes no renewal figure and flags falling daily use as a value question. It states no service levels.
What it says
What this says
Current to 11 Oct 26Internal draft renewal proposal dated 7 Jan 2026 for a Growth account whose term was due to end on 2 Apr 2026. It proposes no renewal figure and flags falling daily use as a value question. It states no service levels.
What it is: an internal working copy prepared for Nell Ashcombe, marked "Draft.", created and last modified on 7 Jan 2026. It is not sent to the customer and is not a contract.
What it says: the account is Growth tier with forty licensed users, and "Only a small share of the licensed users are active." Support is quiet and there are no overdue invoices, so the question is value rather than payment.
Commits: nothing. It states no service levels, billing terms or connector dates, and the text says "We do not yet propose a figure." The contracted figure is given only in words.
Not settled: why usage fell, whether forty users is right, and what the renewal terms are. The current term end of 2 Apr 2026 is before the as-of date, and the document does not show what happened next, so treat it as a stale working copy.
As found in this document
Current to 9 Oct 26- Date end2 Apr 2026Source: object_read:doc_005_020
- Date renewal2 Apr 2026Source: object_read:doc_005_020
The document
Body
Lornefield Pensions Administration - Renewal Proposal v1
Draft. Internal working copy prepared for Nell Ashcombe, Chief Executive Officer and Co-founder, B-Brain. Date: 7 Jan 2026.
1. Account in brief
Lornefield Pensions Administration is an Edinburgh-based third-party administrator for occupational pension schemes and a Year 1 design partner. It bought the brain to give scheme-relationship managers one view of trustee calls, member-query tickets and fee invoices.
| Item | Detail |
|---|---|
| Tier | Growth |
| Licensed users | Forty |
| Contracted annual recurring revenue | Forty-four thousand pounds |
| Deal type | Renewal |
| Customer since | 3 Apr 2023 |
| Current term ends | 2 Apr 2026 |
The account owner is Nell Ashcombe and the customer success manager is Daniel Okafor.
2. What the evidence shows
- The number of people using the brain each day has fallen noticeably compared with the previous quarter.
- Support is quiet: one ticket in the last month, none urgent.
- There are no overdue invoices, so this is a question of value rather than payment.
Only a small share of the licensed users are active. The evidence does not yet tell us why.
Read the whole document (2,057 characters)
3. Questions to answer before we propose terms
- Which scheme-relationship managers still use the brain every day, and which have drifted away?
- Is forty users still the right number?
- Which connected systems matter most to trustee calls and member queries?
- Has anything changed in the customer's organisation that affects who uses the brain?
4. Draft position
We do not yet propose a figure. The contracted annual recurring revenue is forty-four thousand pounds, and any renewal figure will be confirmed once we understand usage and scope. Discounts apply to a first term only, so none is assumed here.
5. Next steps
- Daniel to speak to the day-to-day users and report back.
- Nell to decide whether to open the commercial conversation at executive level.
- Revise this draft once those conversations have happened.
Say what happened, say how we know.
Unusual terms
Current to 9 Oct 26- No renewal figure proposed
- Internal draft, not customer-facing