Lornefield Pensions Administration - Master Services Agreement
Documentfinal Lornefield Pensions Administration: documents · contract · final · 2026-02-02
Master Services Agreement for the Growth tier, signed 2 Feb 2026, with forty users and contracted annual recurring revenue of forty-four thousand pounds. Clause 6 records the Customer's notice that the subscription will not renew, taking effect on 2 Apr 2026.
What it says
What this says
Current to 11 Oct 26Master Services Agreement for the Growth tier, signed 2 Feb 2026, with forty users and contracted annual recurring revenue of forty-four thousand pounds. Clause 6 records the Customer's notice that the subscription will not renew, taking effect on 2 Apr 2026.
What it is: an MSA between BB-Demo and Lornefield Pensions Administration, stored as final. It covers the Growth tier, "The Customer is licensed for forty users." The term "ends on 2 Apr 2026."
Commits: fees are "invoiced annually in advance on thirty-day terms" in pounds sterling. Availability, first-response and service credits are those for the Growth tier, with credits for availability only.
Unusual: clause 6.1 states "The Customer has given notice that the subscription will not renew." BB-Demo also agrees to an orderly handover of data and configuration in the Customer's own Snowflake account. Clause 6.4 leaves room to discuss future arrangements.
Not settled: the text gives no reason for the notice and does not state a handover date. It does not show whether any order form exists, or whether the customer later returned. The contract term has already ended as of the as-of date.
As found in this document
Current to 9 Oct 26- Date end2 Apr 2026Source: object_read:doc_005_023
- Date signed2 Feb 2026Source: object_read:doc_005_023
- Users licensedforty usersSource: object_read:doc_005_023
- Contracted annual recurring revenueforty-four thousand poundsSource: object_read:doc_005_023
- Billinginvoiced annually in advance on thirty-day terms, in pounds sterlinginvoiced annually in advance on thirty-day terms, in pounds sterling · Source: object_read:doc_005_023
- Service levelsAvailability and first-response commitments are those for the Growth tierAvailability and first-response commitments are those for the Growth tier · Source: object_read:doc_005_023
- Service creditsapply to availability only, as set out for the Growth tierapply to availability only, as set out for the Growth tier · Source: object_read:doc_005_023
- Term endThe subscription term ends on 2 Apr 2026The subscription term ends on 2 Apr 2026 · Source: object_read:doc_005_023
- Handoverorderly handover of the Customer's data and configuration within its own Snowflake accountorderly handover of the Customer's data and configuration within its own Snowflake account · Source: object_read:doc_005_023
The document
Body
Lornefield Pensions Administration - Master Services Agreement
This agreement is between BB-Demo and Lornefield Pensions Administration (the Customer). It is recorded as final at 2 Feb 2026.
1. Parties and background
1.1 BB-Demo provides the company brain, an AI-queryable layer built and run inside the Customer's own Snowflake account.
1.2 The Customer is a third-party administrator for occupational pension schemes, based in Edinburgh, and has been a customer since 3 Apr 2023.
2. Services
2.1 BB-Demo will provide the brain at the Growth tier, including pages, chat, search, the dashboards builder and quarterly reviews.
2.2 BB-Demo will maintain the connected systems, the nightly refresh and the standard Growth service levels.
2.3 The Customer is licensed for forty users.
3. Term and fees
3.1 The subscription term ends on 2 Apr 2026.
3.2 The contracted annual recurring revenue is forty-four thousand pounds.
3.3 Subscription fees are invoiced annually in advance on thirty-day terms. All invoices are in pounds sterling.
4. Data and security
4.1 Customer data remains in the Customer's Snowflake account and is processed only to provide the services.
Read the whole document (2,288 characters)
4.2 BB-Demo will keep access to that data limited to people who need it to deliver the services.
5. Service levels and credits
5.1 Availability and first-response commitments are those for the Growth tier.
5.2 Service credits apply to availability only, as set out for the Growth tier.
6. Notice of non-renewal
6.1 The Customer has given notice that the subscription will not renew.
6.2 The notice takes effect at the end of the current term, on 2 Apr 2026.
6.3 BB-Demo acknowledges the notice and will cooperate in an orderly handover of the Customer's data and configuration within its own Snowflake account.
6.4 Nothing in this clause prevents the parties from discussing future arrangements.
7. General
7.1 This agreement is governed by the law of England and Wales.
7.2 Where an order form conflicts with this agreement on price or terms, the executed order form prevails.
Signatures
| For BB-Demo | For Lornefield Pensions Administration |
|---|---|
| Daniel Okafor | Douglas Baird |
| Customer Success Manager | Chief Operating Officer |
| 2 Feb 2026 | 2 Feb 2026 |
Unusual terms
Current to 9 Oct 26- Non-renewal notice recorded in the MSA
- Orderly data and configuration handover