Ryan Heslop
Person
Kingdon Diagnostics: documents · admin
Information Analyst and platform admin at Kingdon Diagnostics. He is the day-to-day contact for connectors, mapping and user access, and a clear champion. Budget sits with CFO Graeme Charlton, not with Ryan.
Who they are
Insight
Current to 12 Oct 26Information Analyst and platform admin at Kingdon Diagnostics. He is the day-to-day contact for connectors, mapping and user access, and a clear champion. Budget sits with CFO Graeme Charlton, not with Ryan.
Role: Information Analyst and platform admin since 6 Jan 2025. He has 13 tickets on record and works with BB-Demo on connectors, mapping and user access.
Influence: Champion rather than budget holder. Graeme Charlton holds the budget, and on 29 May 2026 Ryan said every trust pack used to take a morning and he would not go back.
Watch: His share of the organisation's questions fell from 46% to 15% over the last 12 months, which points to wider use. He also flagged a scheduling reports change that could affect a connector feed.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Kingdon Diagnostics | Information Analyst | admin | ryan.heslop@kingdondiagnostics.example |
Activity
- 28 Sep 2026ticketRequest for site exclusion filter in reports
- 9 Sep 2026ticketHow do I filter referral data by trust site?
- 4 Aug 2026ticketNew users unable to see data in system
- 21 Jul 2026ticketRefresh failed; dashboards showing old data
- 1 Jul 2026ticketCRM connector stopped loading records
- 18 Jun 2026ticketDashboard not displaying data
- 29 May 2026callKingdon Diagnostics / BB-Demo – Qbr
+1 - 28 Apr 2026ticketSearch queries returning empty results intermittently
- 13 Apr 2026ticketSalesforce data running a day behind
- 12 Mar 2026ticketSSO setup for Enterprise users
- 15 Dec 2025ticketMissing invoice records
- 25 Nov 2025ticketNightly refresh not completing
- 5 Aug 2025ticketDuplicate records in search results
- 12 Jun 2025eventBB-Demo Customer Day
+37 - 23 May 2025email_threadFollowing up on our QBR
+2 - 22 May 2025callKingdon Diagnostics / BB-Demo – Qbr+2
- 24 Apr 2025ticketSetting up new call recorder connector
- 24 Feb 2025callKingdon Diagnostics / BB-Demo – Training
- 10 Feb 2025callKingdon Diagnostics / BB-Demo – Onboarding
- 3 Feb 2025email_threadOnboarding: second working session
- 3 Feb 2025callKingdon Diagnostics / BB-Demo – Onboarding
- 30 Jan 2025email_threadOnboarding session: booking a time
- 29 Jan 2025callKingdon Diagnostics / BB-Demo – Onboarding
- 14 Jan 2025callKingdon Diagnostics / BB-Demo – Kickoff
+2 - 26 Nov 2024eventRevenue leaders roundtable
+15 - 25 Oct 2024email_threadFollowing up on the demo: questions on sources and set-up
+1 - 24 Oct 2024callKingdon Diagnostics / BB-Demo – Demo+1