New users unable to see data in system

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Kingdon Diagnostics: documents · New users unable to see data in system

Newly onboarded team members could authenticate but could not see any data. Bethan gathered details about their identity provider setup (Microsoft 365) and access requirements to configure proper permissions.

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What happened

What this says

Current to 11 Oct 26

Newly onboarded team members could authenticate but could not see any data. Bethan gathered details about their identity provider setup (Microsoft 365) and access requirements to configure proper permissions.

Problem: Newly onboarded team members had been created in the system and could authenticate, but were not seeing any data.

Handling: Bethan asked diagnostic questions about whether users were set up in the identity provider and what scope of data access they needed. Ryan confirmed they were already in Microsoft 365 and needed full-data access by role, and provided email addresses for setup.

Watch: Confirm new users gain access and monitor their adoption rate in the first month to ensure successful onboarding.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryaccess_permissions

Channelchat

First response (min)774

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created · Ryan Heslop 4 Aug 2026 15:10
We've brought on some new team members and they're unable to see any data in the brain, even though they can log in. Can you help us set them up with the correct access permissions?
public_reply · Bethan Lister 5 Aug 2026 04:04
I can help with that. To set up the right permissions, I need to know: are these users already set up in your identity provider, and do they need access to all data or just specific teams?
public_reply · Ryan Heslop 6 Aug 2026 13:15
They're in Microsoft 365 already. They need to see all the data for their roles. I can send you their email addresses and we can take it from there.
status_change · Bethan Lister 10 Aug 2026 13:43
status_change · 14 Aug 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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