Search queries returning empty results intermittently

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Kingdon Diagnostics: documents · Search queries returning empty results intermittently

Search queries for specific trusts would return empty results intermittently, then work moments later. Olivia reproduced the issue and identified a cache timing problem, escalating to engineering.

Priority low

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What happened

What this says

Current to 11 Oct 26

Search queries for specific trusts would return empty results intermittently, then work moments later. Olivia reproduced the issue and identified a cache timing problem, escalating to engineering.

Problem: Teams experienced unpredictable search behaviour where the same query would fail then succeed after a few minutes, eroding confidence in the system.

Handling: Olivia asked for specific examples. Ryan identified the pattern: queries for records from a specific trust intermittently returned empty. Olivia reproduced the issue in testing, traced it to a cache timing issue, and escalated to engineering. Ryan advised teams to refresh their browser as a workaround.

Watch: Confirm the engineering fix is deployed and tested before closing out with customer.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorybug

Channelweb

First response (min)475

CSAT5

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created · Ryan Heslop 28 Apr 2026 13:21
I'm getting inconsistent search results. Some queries that should return data come back empty, then a few minutes later the same search works fine. This is confusing the teams who use the system.
public_reply · Olivia Grant 28 Apr 2026 21:16
Thanks for reporting. Can you give me an example of a search that's behaving this way? Is it happening for all queries or just certain record types?
public_reply · Ryan Heslop 30 Apr 2026 10:32
It happens when I search for records from a specific trust - I'll search for their referrals and get nothing, then the same search works a few minutes later.
public_reply · Olivia Grant 5 May 2026 16:46
I've set up a test case and can reproduce it intermittently. Looks like a cache timing issue. I'm escalating to our engineering team to find the root cause.
public_reply · Ryan Heslop 7 May 2026 09:22
Thanks for investigating. Once you find what's causing it, let me know. For now I'll tell the teams to try refreshing their browser if they get empty results.
status_change · Olivia Grant 19 May 2026 14:41
status_change · 23 May 2026 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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