Refresh failed; dashboards showing old data

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Kingdon Diagnostics: documents · Refresh failed; dashboards showing old data

Nightly refresh failed to complete, leaving dashboards with two-day-old data. Platform incident escalated to Head of Platform; resolved by 23 Jul 2026.

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What happened

What this says

Current to 12 Oct 26

Nightly refresh failed to complete, leaving dashboards with two-day-old data. Platform incident escalated to Head of Platform; resolved by 23 Jul 2026.

Problem: Dashboards displayed data from two days prior after the nightly refresh failed to complete. Connectors appeared normal and no system changes had been made.

Handling: Olivia Grant reported a platform-wide incident affecting the refresh job and escalated to Ewan Pryce, Head of Platform. Investigation found a schema change in the customer's staging table wasn't handled gracefully by the refresh logic; the job was rolled back and re-run.

Watch: Incident resolved by 23 Jul 2026 under inc_2026_07_refresh.

AI · claude-haiku-4-5-20251001 · 12 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)165

CSAT5

Incidentinc_2026_07_refresh

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Trail

created · Ryan Heslop 21 Jul 2026 09:57
Morning, our dashboards are showing data from two days ago. The nightly refresh didn't complete properly last night, or at least the latest data isn't in the brain. Everything looks normal on our end: connectors are green and we haven't made any changes. This is affecting everyone right now. Cheers, Ryan.
public_reply · Olivia Grant 21 Jul 2026 12:42
Hi Ryan, thanks for reporting. We've had a platform incident affecting the nightly refresh job. Our team is working on it now. I'll update you as soon as I have more information. Olivia.
public_reply · Ryan Heslop 22 Jul 2026 12:35
Understood. Do you have an estimate for when the refresh will be back up and running? Our team is waiting on the latest data to review this afternoon.
internal_note · Olivia Grant 22 Jul 2026 16:39
Escalated to Ewan. Refresh job hung during Snowflake ingestion. Root cause: a schema change in a customer's staging table wasn't handled gracefully by the refresh logic. Being rolled back and re-run. Should be resolved within the hour.
status_change · Olivia Grant 23 Jul 2026 16:41
status_change · 27 Jul 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
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The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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