Ruth Ackroyd
Person
Dunholm Precision: documents · champion
Ruth Ackroyd is the CRM champion at Dunholm Precision and the person Managing Director Stuart Kenyon relies on to judge value. She wants evidence, not assurances. Her platform account shows as deactivated on 29 Jun 2026, and the evidence does not show why.
Who they are
Insight
Current to 11 Oct 26Ruth Ackroyd is the CRM champion at Dunholm Precision and the person Managing Director Stuart Kenyon relies on to judge value. She wants evidence, not assurances. Her platform account shows as deactivated on 29 Jun 2026, and the evidence does not show why.
Role: Head of Customer Operations in Sheffield, marked champion in the CRM and a platform admin. She has been on most calls and threads since the 2024 proposal and sets the test for what counts as proof.
Influence: Stuart Kenyon signs, but he relies on her judgement and will not sign until she is content. Her renewal condition is value shown with evidence.
Watch: Her platform user was deactivated on 29 Jun 2026, and the evidence does not show the reason. Daily use dipped in May 2026, and she declined renewal talk in check-ins, so the renewal needs its own slot before the end of November.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Dunholm Precision | Head of Customer Operations | champion | ruth.ackroyd@dunholm.example |
Activity
- 18 May 2026callDunholm Precision / BB-Demo – Check In
- 12 May 2026email_threadScheduling a check-in
- 24 Apr 2026ticketBulk update functionality for customer records
- 24 Apr 2026email_threadFollow-up from the QBR
+1 - 23 Apr 2026callDunholm Precision / BB-Demo – Qbr+1
- 24 Mar 2026email_threadNotes from our check-in
- 23 Mar 2026callDunholm Precision / BB-Demo – Check In
- 19 Mar 2026eventBB-Demo webinar
+11 - 12 Mar 2026email_threadInvitation: BB-Demo webinar on Thursday 19 March 2026
- 24 Feb 2026eventRevenue leaders roundtable
+14 - 19 Feb 2026eventBB-Demo webinar
+11 - 7 Feb 2026email_threadInvitation: revenue leaders roundtable in London
- 6 Feb 2026email_threadInvitation: BB-Demo webinar on Thursday 19 February 2026
- 27 Oct 2025callDunholm Precision / BB-Demo – Qbr+1
- 21 Oct 2025email_threadScheduling your quarterly review
- 20 Oct 2025callDunholm Precision / BB-Demo – Renewal
+2 - 1 Sep 2025dealDunholm Precision – Renewal
- 24 Jul 2025ticketNeed to grant audit team access urgently
- 9 Jun 2025callDunholm Precision / BB-Demo – Proposal
- 4 Jun 2025email_threadTime to talk through the proposal
- 2 Jun 2025dealDunholm Precision – Expansion
- 20 May 2025email_threadNotes from our check-in
- 19 May 2025callDunholm Precision / BB-Demo – Check In
- 14 May 2025email_threadArranging our next check-in
- 28 Apr 2025callDunholm Precision / BB-Demo – Qbr+1
- 24 Mar 2025callDunholm Precision / BB-Demo – Check In
- 20 Jan 2025callDunholm Precision / BB-Demo – Onboarding
- 14 Jan 2025callDunholm Precision / BB-Demo – Onboarding
- 7 Jan 2025callDunholm Precision / BB-Demo – Onboarding
- 16 Dec 2024callDunholm Precision / BB-Demo – Onboarding
- 10 Dec 2024email_threadFollow-up from kickoff: next steps for Dunholm+1
- 9 Dec 2024callDunholm Precision / BB-Demo – Kickoff+1
- 27 Aug 2024email_threadProposal for Dunholm Precision: follow-up after our call
- 27 Aug 2024callDunholm Precision / BB-Demo – Proposal
- 25 Jul 2024email_threadFollow-up after the demo
+1 - 25 Jul 2024callDunholm Precision / BB-Demo – Demo+1
- 18 Jul 2024email_threadBooking the demo
- 26 Jun 2024callDunholm Precision / BB-Demo – Discovery
- 19 Jun 2024email_threadSetting up a discovery call
- 22 May 2024dealDunholm Precision – New