Dunholm Precision / B-Brain – Check In
Callcompleted
Dunholm Precision: documents · 2026-05-18 10:45
Daniel Okafor told Ruth Ackroyd that average daily users had slipped quarter on quarter. Ruth asked for evidence by team and week before accepting any cause. She sees no stale connectors and values the brain when staff use it.
What was said
What this says
Current to 11 Oct 26Daniel Okafor told Ruth Ackroyd that average daily users had slipped quarter on quarter. Ruth asked for evidence by team and week before accepting any cause. She sees no stale connectors and values the brain when staff use it.
What happened: Daniel raised a small fall in daily users, around twelve on average, and said it looked spread across people rather than one person. Ruth pushed back that holidays could explain it and asked for evidence, not an estimate.
Customer view: Ruth said her team like it when they use it but forget and fall back on spreadsheets and ringing round. She gave a clear win: a part history assembled in minutes that would have taken most of a morning last year.
Commercial: A falling trend is a renewal risk for the Growth subscription if habits do not change. The part-history story is a ready value case for a note under Ruth's name.
Watch: Ruth said nothing is stale as far as she has noticed, but Daniel will check when each source last loaded. The breakdown and ticket status are due by the end of the week.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Daniel to send the usage breakdown by team and week, and check when each source last loaded, by the end of the week.
- Daniel to confirm the ticket status in writing the same day.
- Daniel to draft the short part-history note for Ruth to send to her team.
Risks
Current to 9 Oct 26- Daily users fell a little quarter on quarter and Ruth does not yet accept the cause.
- Staff fall back on spreadsheets and phone calls, so adoption may keep slipping.
Opportunities
Current to 9 Oct 26- The part-history example is a concrete value case for a short note under Ruth's name.