018-0007

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Customer requested bulk update of customer records based on ERP system changes; B-Brain offered real-time connector sync as the solution pending timeline confirmation.

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What happened

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Current to 11 Oct 26

Customer requested bulk update of customer records based on ERP system changes; B-Brain offered real-time connector sync as the solution pending timeline confirmation.

Problem: Ruth Ackroyd needed to bulk-update customer record statuses when records change in the ERP system; current manual workflow affected data quality. Handling: Bethan Lister consulted the product team and offered two options: real-time ERP connector sync (preferred) or custom workflow. Ruth requested implementation timeline and cost details. Watch: Customer indicated timeline must fit in one month or they will find another solution.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryfeature_request

Channelemail

First response (min)265

CSAT1

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Ticket text has not been written yet; the trail is from the helpdesk.

created · Ruth Ackroyd 24 Apr 2026 08:37
public_reply · Bethan Lister 24 Apr 2026 13:02
public_reply · Bethan Lister 27 Apr 2026 09:17
public_reply · Ruth Ackroyd 27 Apr 2026 12:50
public_reply · Ruth Ackroyd 29 Apr 2026 09:02
status_change · Bethan Lister 29 Apr 2026 13:19
status_change · 3 May 2026 23:59

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Data	Records
Organisations	75
People at customers	290
B-Brain staff	40
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Support tickets	449
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Deals	117
Invoices	101
Events	49
News items	56

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