Dunholm Precision / B-Brain – Kickoff
Callcompleted
Dunholm Precision: documents · 2024-12-09 14:15
Kickoff on 9 Dec 2024 with Ruth Ackroyd and Nathan Booth. Ruth is interested but sceptical and wants proof it answers which customer and which part, right first time. Renewal on 1 Dec 2025 was stated.
What was said
What this says
Current to 11 Oct 26Kickoff on 9 Dec 2024 with Ruth Ackroyd and Nathan Booth. Ruth is interested but sceptical and wants proof it answers which customer and which part, right first time. Renewal on 1 Dec 2025 was stated.
What happened: Callie Brennan set the build order: order system, then helpdesk tickets, then call recorder. Ruth agreed to send three or four real questions from the last month as the test of good.
Customer view: Ruth said she is interested but sceptical, and wants evidence at each step, not a summary. Her bar is a right answer on customer and part.
Commercial: Daniel Okafor confirmed the term runs to 30 Nov 2025, renewal 1 Dec 2025, on Growth with forty users. Stuart, above Ruth, wants to see it used but not through dashboards.
Watch: Nathan flagged part numbers written several ways from older drawings, and an IT sign-off for a service account is still needed. Both could delay the first proof.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Nathan Booth to chase the service account approval and export an order system sample.
- Ruth Ackroyd to send three or four real questions to Callie Brennan and Nathan.
- Daniel Okafor to send the invitation list and a short note to Stuart when there is something worth saying.
Risks
Current to 9 Oct 26- Ruth is sceptical and will judge the brain on right-first-time answers about customer and part.
- Older part numbers are written several ways and a mapping has not been promised.
- The order system service account still needs IT sign-off, which could slow the first source.
Opportunities
Current to 9 Oct 26- Ruth's real questions give a clear test to show value before the renewal on 1 Dec 2025.
- Staged invitations from customer operations, then quality, then sales engineers could widen use within the forty Growth users.