Ffion Rees
Person
Penmaen Software · admin
Ffion Rees is Penmaen Software's named admin and main hands-on user of the brain. Her platform user was deactivated on 2026-07-24. She asks 8% of the organisation's questions, so she is a key-person dependency.
Who they are
Insight
Current to 14 Oct 26Ffion Rees is Penmaen Software's named admin and main hands-on user of the brain. Her platform user was deactivated on 2026-07-24. She asks 8% of the organisation's questions, so she is a key-person dependency.
Role: Customer Success Operations Analyst in Cardiff and the CRM admin. She set up connectors, owned the operator mapping and raised most tickets, including the Salesforce sync failure and the duplicate records on 10 Jul 2026.
Influence: She shapes day-to-day adoption and the value case that Cerys Llewellyn and CFO Huw Bevan rely on, but she is not the commercial decision-maker.
Watch: Her platform user was deactivated on 2026-07-24, the day before the 25 Jul 2026 renewal. The evidence does not show whether she has left Penmaen or why. Confirm who now administers the brain.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Penmaen Software | Customer Success Operations Analyst | admin | ffion.rees@penmaen.example |
Activity
- 10 Jul 2026ticketDuplicate operator records after CRM migration
- 10 Jul 2026ticketSalesforce connector has stopped syncing
- 21 May 2026eventBB-Demo webinar
+29 - 7 May 2026email_threadInvitation: BB-Demo webinar on 21 May 2026
- 22 Dec 2025callPenmaen Software / BB-Demo – Qbr
+1 - 23 Oct 2025ticketQuestions not appearing in search results
- 17 Sep 2025ticketHow do I configure a new data connector?
- 27 Jun 2025ticketHow do I export data from a dashboard?
- 23 Jun 2025email_threadFollow-up from our QBR+1
- 20 Jun 2025callPenmaen Software / BB-Demo – Qbr+1
- 28 Feb 2025ticketBulk user provisioning
- 30 Dec 2024callPenmaen Software / BB-Demo – Qbr
+2 - 19 Sep 2024eventBB-Demo webinar
+15 - 17 Sep 2024callPenmaen Software / BB-Demo – Onboarding
- 11 Sep 2024callPenmaen Software / BB-Demo – Onboarding
- 10 Sep 2024email_threadOnboarding session: confirming tomorrow's slot
- 6 Sep 2024email_threadOnboarding session: finding a time
- 4 Sep 2024email_threadInvitation: BB-Demo webinar on 19 Sep 2024
- 4 Sep 2024callPenmaen Software / BB-Demo – Onboarding
- 28 Aug 2024callPenmaen Software / BB-Demo – Onboarding
- 20 Aug 2024callPenmaen Software / BB-Demo – Onboarding
- 15 Aug 2024ticketBuilding a dashboard with drill-down views
- 15 Aug 2024callPenmaen Software / BB-Demo – Onboarding
- 7 Aug 2024email_threadMoving the onboarding call
- 6 Aug 2024callPenmaen Software / BB-Demo – Onboarding
- 1 Aug 2024email_threadOnboarding session times
- 31 Jul 2024ticketUser roles and data visibility
- 31 Jul 2024callPenmaen Software / BB-Demo – Kickoff+2
- 29 Jul 2024ticketUser access denied error
- 28 May 2024callPenmaen Software / BB-Demo – Demo
+2