Follow-up from our QBR

Email thread

Marcus Bell summarised the QBR: active users are a fraction of the 40 licensed, the Growth term runs to 24 Jul 2025, and he asked Ffion Rees which reports are used most. No customer reply in the thread.

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Marcus Bell summarised the QBR: active users are a fraction of the 40 licensed, the Growth term runs to 24 Jul 2025, and he asked Ffion Rees which reports are used most. No customer reply in the thread.

Ask: Marcus asked Ffion for her team's most-used reports and proposed 30 minutes in the next couple of weeks to review usage with a short summary for Huw.

Customer view: There is no customer response in the thread.

Next: Usage well below the licence is a renewal risk, and also a prompt to refocus adoption. Renewal talks need to start in good time before the term ends.

AI · claude-sonnet-5-5 · 14 Oct 2026

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Updated 9 Oct 26

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First message2025-06-23

Last message2025-06-23

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Marcus Bell 23 Jun 2025 13:00
to Cerys Llewellyn, Huw Bevan, Ffion Rees
Hi all, Thanks for your time on the QBR call. I wanted to put the main points in writing so we all have the same list. - Usage: I've pulled the numbers and the active users are a fraction of the 40 licensed users. It is worth us looking together at which teams could be getting more from it, and I am happy to share the breakdown by team. - Contract: the Growth subscription runs to 24 Jul 2025, so we should pick up the renewal conversation in good time before then. - Next step: Ffion, could you tell me which reports your team uses most? That will help me focus the review. Shall we book 30 minutes in the next couple of weeks to go through the usage together? Huw, I know you like to see use before anything else, so I will bring a short summary you can read quickly. Thanks, Marcus

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