Questions not appearing in search results

Ticketclosed

Penmaen Software · Questions not appearing in search results

Customer reported questions missing from search; self-diagnosed as filter issue; BG-Demo confirmed the data was indexed correctly and filter was the cause.

Priority normal

made from

What happened

What this says

As at Fri 9 Oct 2026

Customer reported questions missing from search; self-diagnosed as filter issue; BG-Demo confirmed the data was indexed correctly and filter was the cause.

Problem: Ffion reported recent questions missing from search results despite data being accessible. Handling: She quickly identified the likely cause as filter settings. Olivia investigated and confirmed the questions were indexed correctly, confirming the filter hypothesis. This was resolved with no BG-Demo action required, showing good customer self-troubleshooting.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorybug

Channelweb

First response (min)358

CSAT5

Helpdeskmade from

Trail

created · Ffion Rees 23 Oct 2025 13:09
Hi, I've noticed that some questions that were asked last week are not showing up when I search for them. They're definitely in the system but I can't find them. Any idea why? I want to make sure we're not missing data. Thanks, Ffion
Public reply · Ffion Rees 23 Oct 2025 14:23
Actually, I just realized I may not have the right filters applied. Let me check my search settings before you look into it.
Public reply · Olivia Grant 23 Oct 2025 19:07
Hi Ffion, thanks for flagging this. Quick question: are the missing questions from a specific source system, or across all your data? And have you tried resetting your search filters to see if they show up? Let me know and I can investigate further. Thanks, Olivia
Public reply · Olivia Grant 24 Oct 2025 12:23
I've looked into this and found that the questions were indexed correctly, so it's likely the filter issue you spotted. Clearing your saved filters should make them visible again. Can you try that and let me know how you get on? Thanks, Olivia
Status change · Olivia Grant 31 Oct 2025 17:10
Status change · 4 Nov 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help