Salesforce connector has stopped syncing

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Penmaen Software · Salesforce connector has stopped syncing

Ffion reported Salesforce data had not synced since yesterday morning, with operator ticket counts and membership data stalled. Bethan discovered the connector was in a retry loop due to API key rotation, re-authenticated with stored secrets, and queued the next refresh.

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What happened

What this says

As at Fri 9 Oct 2026

Ffion reported Salesforce data had not synced since yesterday morning, with operator ticket counts and membership data stalled. Bethan discovered the connector was in a retry loop due to API key rotation, re-authenticated with stored secrets, and queued the next refresh.

Problem: Salesforce connector stopped syncing after yesterday morning. Ffion noted operator ticket counts and membership data should refresh nightly but had no new data for over 24 hours. Handling: Bethan identified the connector in a retry loop. The customer's API key had been rotated yesterday, breaking authentication. She re-authenticated using the secrets store and restarted the sync for the next scheduled refresh. Watch: This was customer-initiated, not a platform issue. Watch for similar auth failures if customer changes API keys without notifying BG-Demo first.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryconnector_sync

Channelweb

First response (min)696

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created · Ffion Rees 10 Jul 2026 13:28
Hi, we've noticed that our Salesforce data hasn't been updated since yesterday morning. Our operator ticket counts and membership data should be refreshing overnight but nothing new has come through since early yesterday. Could you take a look at what's happening with the connector? It was working fine until then. Thanks, Ffion
Public reply · Bethan Lister 11 Jul 2026 01:04
Hi Ffion, I've picked this up. The Salesforce connector was in a retry loop - it looks like your API key may have been rotated yesterday, which broke the connection. I've re-authenticated with the key in your secrets store and restarted the sync. Your data should come through with the next scheduled refresh. Can you confirm once you see it? Thanks, Bethan
Status change · Bethan Lister 15 Jul 2026 14:04
Status change · 19 Jul 2026 23:59

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help