Shona Baird
Person
Kenmure Business Telecom · champion
Shona Baird is the Kenmure champion and operational sponsor of the Enterprise brain. She backs it strongly, but Robert Lindsay holds price and signature, and usage has fallen since the spring.
Who they are
Insight
Current to 14 Oct 26Shona Baird is the Kenmure champion and operational sponsor of the Enterprise brain. She backs it strongly, but Robert Lindsay holds price and signature, and usage has fallen since the spring.
Role: Head of Customer Operations in Glasgow, CRM champion and platform admin since 28 Aug 2025. She named herself sponsor at kickoff and drives rollout across account managers, the service desk and provisioning.
Influence: she shapes adoption and sentiment but not price. She said decisions on price or scope go through Robert, and he now questions value.
Watch: usage has fallen, with account managers and some provisioning staff the groups not using it. She promised a second admin more than once and the evidence does not show one named. A late refresh in April 2026 tested her confidence.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Kenmure Business Telecom | Head of Customer Operations | champion | shona.baird@kenmure.example |
Activity
- 12 Oct 2026callKenmure Business Telecom / BB-Demo – Check In
- 4 Sep 2026email_threadQBR follow-up and next steps
+1 - 3 Sep 2026callKenmure Business Telecom / BB-Demo – Qbr+1
- 25 Aug 2026email_threadBooking the QBR
- 10 Aug 2026callKenmure Business Telecom / BB-Demo – Check In
- 27 Jul 2026callKenmure Business Telecom / BB-Demo – Renewal
+2 - 7 Jul 2026ticketDashboard widget showing incorrect numbers
- 24 Jun 2026ticketSetting up dashboard access for the service desk team
- 15 Jun 2026callKenmure Business Telecom / BB-Demo – Renewal+2
- 29 May 2026dealKenmure Business Telecom – Renewal
- 7 Apr 2026callKenmure Business Telecom / BB-Demo – Check In
- 1 Apr 2026email_threadQuick check-in call
- 5 Mar 2026callKenmure Business Telecom / BB-Demo – Qbr+1
- 2 Mar 2026email_threadQuarterly review: finding a date
- 4 Feb 2026callKenmure Business Telecom / BB-Demo – Check In
- 2 Dec 2025callKenmure Business Telecom / BB-Demo – Training
- 1 Dec 2025callKenmure Business Telecom / BB-Demo – Onboarding
- 27 Nov 2025email_threadTraining sessions: getting dates in the diary
- 24 Nov 2025callKenmure Business Telecom / BB-Demo – Onboarding
- 20 Nov 2025eventBB-Demo webinar
+30 - 17 Nov 2025callKenmure Business Telecom / BB-Demo – Onboarding
- 31 Oct 2025email_threadSupport follow-up on your recent ticket
- 30 Oct 2025ticketGetting started with dashboards
- 7 Oct 2025callKenmure Business Telecom / BB-Demo – Onboarding
- 29 Sep 2025callKenmure Business Telecom / BB-Demo – Onboarding
- 15 Sep 2025callKenmure Business Telecom / BB-Demo – Onboarding
- 2 Sep 2025email_threadKickoff follow-up and security review next steps+1
- 1 Sep 2025callKenmure Business Telecom / BB-Demo – Kickoff+1
- 28 Aug 2025email_threadKickoff scheduling
- 22 Jul 2025email_threadProposal for Kenmure Business Telecom
- 21 Jul 2025callKenmure Business Telecom / BB-Demo – Proposal
- 11 Jul 2025email_threadFinding a time to go through the proposal
- 7 Jul 2025email_threadFollowing up on Monday's demo
+1 - 7 Jul 2025callKenmure Business Telecom / BB-Demo – Demo+1
- 23 Jun 2025email_threadFollowing up on our discovery call
- 23 Jun 2025callKenmure Business Telecom / BB-Demo – Discovery
- 13 Jun 2025email_threadSetting up a discovery call
- 5 Jun 2025dealKenmure Business Telecom – New
- 15 Feb 2024eventBB-Demo webinar
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