Quick check-in call

Email thread

Marcus Bell proposed a 30 minute check-in. Shona Baird agreed, said the service desk has taken to the brain, and wants account managers using it more before the fault queue gets busy. Mostly logistical.

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What was said

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As at Fri 9 Oct 2026

Marcus Bell proposed a 30 minute check-in. Shona Baird agreed, said the service desk has taken to the brain, and wants account managers using it more before the fault queue gets busy. Mostly logistical.

Ask: Shona accepted 30 minutes any morning next week and asked for an invite.

Customer view: She wants to talk about getting account managers using the brain more before the fault queue gets busy again. She asked to keep it simple.

Next: Marcus sends the invite and prepares adoption figures for the account managers.

AI · claude-sonnet-5-5 · as at Fri 9 Oct 2026

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The thread

Updated 9 Oct 26

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Messages2

First message2026-04-01

Last message2026-04-02

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Messages

Marcus Bell 1 Apr 2026 17:50
to Shona Baird
Hi Shona, I've pulled the numbers for Kenmure ahead of our check-in and usage is looking good. More of your team are using the brain than last quarter, which is great to see. Happy to jump on a call and walk you through it. I'd like to cover: - who is asking the most questions, and in which teams - how provisioning and the service desk are getting on - anything you'd like us to look at before the summer Shall we book 30 minutes in the next week or so? Let me know what suits. Thanks, Marcus
Shona Baird 2 Apr 2026 13:40
to Marcus Bell
Hi Marcus, Good to hear. The service desk team in particular have taken to it, so I'm not surprised the numbers are up. Yes, let's do 30 minutes. Next week is fine for me, any morning. I'd like to talk about getting the account managers using it more before the fault queue gets busy again. Let's not make this complicated. Send me an invite and I'll accept. Cheers, Shona

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BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

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Data	Records
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Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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