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Tilden Marsh Logistics

Healthy£50kRenews 25 Feb 27
made from

AI facts

Current to 14 Oct 26

Tilden Marsh Logistics has a Growth order form signed 11 Feb 2026 at £50k a year plus £12k implementation, running 25 Feb 2026 to 24 Feb 2027. In September 2026 it had 31 active users of 40 licensed and asked 2121 questions. The renewal on 25 Feb 2027 is 139 days away, with no open deal and an HR system connector request deferred to it. The call recorder connector failed on 17 Sep 2026, and no fix is recorded.

Read from 11 calls · 8 email threads · 9 tickets · 1 deals · 4 people · 8 documents, newest 17 Sep 26

AImade from

Profile

Updated 9 Oct 26
  • IndustryLogisticsSource: CRM company record
  • Websitetildenmarsh.exampleSource: CRM company record
  • CountryUnited StatesSource: CRM company record · CRM code US · Region US
  • HQ cityClevelandSource: CRM company record
  • Size510 employeesSource: CRM company record
  • CRM ownerJordan PikeSource: CRM company record · Account Executive, US · CSM Marcus Bell
  • Customer since25 Feb 2026Source: first executed order form ctr_174_01, signed 11 Feb 2026 · Growth tier · In the CRM since 13 Nov 2025
  • TypeCustomerSource: contracts and invoices (signals) · CRM stage customer
  • StateHealthySource: AI assessment · Written 14 Oct 2026
CRMmade from

AI opinion

Current to 14 Oct 26

Healthy, because usage keeps rising: questions are up 40% and active users up 19% since May 2026, both invoices were paid within terms, and Angela Kowalski reports strong adoption. The open call recorder fault must close before renewal, and the HR connector is the expansion to price in.

SignalsTilden Marsh Logistics / BB-Demo – Check InCall recorder connector down: high priorityTilden Marsh Logistics - Order Form (signed)

AI · claude-opus-5-5 · 14 Oct 2026

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Key facts

Updated 9 Oct 26
  • Contracted ARR£50,000Source: executed order form ctr_174_01, 25 Feb 2026 to 24 Feb 2027 · CRM £50,000 · Invoiced run rate £50,000 · As of 9 Oct 2026
  • Next renewal25 Feb 2027Basis: order form ctr_174_01 ends 24 Feb 2027 · In 139 days · Renewal price £50,000 · list price of the tier on the renewal date (price book); v1 prices and first-term discounts end at renewal
  • Term25 Feb 2026 to 24 Feb 2027Source: order form ctr_174_01 (new), signed 11 Feb 2026 · Billed annually · 40 seats, 8 connectors
  • TierGrowthSource: the current order form
  • Last contact13 Aug 2026Call: Tilden Marsh Logistics / BB-Demo – Check In · 57 days before 9 Oct 2026
  • Tenantus-east-1Source: product analytics, reporting since Feb 2026 · 6 connectors configured
  • Licensed seats4031 active users in Sep 2026 · Order form ctr_174_01: 40 seats
Computedmade from

Next step

Current to 14 Oct 26
What
Marcus Bell works with Brittany Hayes to confirm the customer's API key change and re-authenticate the call recorder connector, closing ticket tkt_174_0009. delivery
Who
Marcus Bell Marcus Bell
When
This week by 9 Oct 2026
Why
Marcus Bell should get Brittany Hayes to confirm the API key change and re-authenticate the call recorder connector now: it has been down since 17 Sep 2026, blocking the support team's call data ahead of the 25 Feb 2027 Growth renewal.

AI · claude-opus-5-5 · 14 Oct 2026

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The story

Current to 14 Oct 26
Healthy

Healthy: Tilden Marsh Logistics is on Growth at £50k a year to 24 Feb 2027, with usage rising and invoices paid within terms. The call recorder connector, down since 17 Sep 2026, must be restored before the 25 Feb 2027 renewal.

Healthy: Tilden Marsh Logistics holds a Growth order form at £50k a year, signed 11 Feb 2026, running 25 Feb 2026 to 24 Feb 2027. Renewal is 25 Feb 2027, 139 days away, and both invoices were paid within terms.

Questions rose from 1510 in May 2026 to 2121 in September 2026, and active users from 26 to 31 of 40 licensed. One unnamed user asks 18% of questions, and champion Angela Kowalski reports strong adoption.

The call recorder connector has been down since 17 Sep 2026 with no fix recorded, so call data may be going stale. Gerald Szabo, the CFO, has not joined a recorded call since 27 Jan 2026.

Marcus Bell works with Brittany Hayes to confirm the API key change and re-authenticate the call recorder connector by 9 Oct 2026. Jordan Pike then prices the HR connector into a renewal value case for Gerald.

AI · claude-opus-5-5 · 14 Oct 2026

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ARR journey

Updated 9 Oct 26
Updated 09 Oct 26
CSV
Contracted ARRInvoiced ARR
£0k£25k£50kMar 26May 26Jul 26Sep 26new£50k£50kFeb 26: Contracted ARR £50,000; Invoiced ARR £50,000Mar 26: Contracted ARR £50,000; Invoiced ARR £50,000Apr 26: Contracted ARR £50,000; Invoiced ARR £50,000May 26: Contracted ARR £50,000; Invoiced ARR £50,000Jun 26: Contracted ARR £50,000; Invoiced ARR £50,000Jul 26: Contracted ARR £50,000; Invoiced ARR £50,000Aug 26: Contracted ARR £50,000; Invoiced ARR £50,000Sep 26: Contracted ARR £50,000; Invoiced ARR £50,000

One point per month; the dot and figure at the right end are the latest value. Dashed upright lines mark dated events. Latest (Sep 26): Contracted ARR £50k; Invoiced ARR £50k. Invoiced ARR matches Contracted ARR in every month, so it is drawn dashed over it. Basis: accounting system, facts.arr_monthly:org_174.

Show the figures as a table
MonthContracted ARRInvoiced ARR
Feb 26£50,000£50,000
Mar 26£50,000£50,000
Apr 26£50,000£50,000
May 26£50,000£50,000
Jun 26£50,000£50,000
Jul 26£50,000£50,000
Aug 26£50,000£50,000
Sep 26£50,000£50,000
Accountingmade from

Platform usage

Updated 9 Oct 26
Active users · Sep 26
31up 1 vs 3 months earlierof 40 included on the tier
Questions asked · Sep 26
2,121up 113 vs 3 months earlier
Connectors configured · Sep 26
6level vs 3 months earlierof 8 included on the tier
Active admins · Sep 26
2level vs 3 months earlier
Data volume · Sep 26
16.4 GBup 0.9 GB vs 3 months earlier
Active users and questions · monthlyUpdated 09 Oct 26
CSV
Left axisActive usersLicensed seatsIncluded users (40)Right axisQuestions asked
00201,250402,500Feb 26Mar 26Apr 26May 26Jun 26Jul 26Aug 26Sep 26Included users (40)402,12131Feb 26: Active users 3; Licensed seats 40; Questions asked 21Mar 26: Active users 16; Licensed seats 40; Questions asked 457Apr 26: Active users 23; Licensed seats 40; Questions asked 1,123May 26: Active users 26; Licensed seats 40; Questions asked 1,510Jun 26: Active users 30; Licensed seats 40; Questions asked 2,008Jul 26: Active users 31; Licensed seats 40; Questions asked 2,073Aug 26: Active users 31; Licensed seats 40; Questions asked 1,164Sep 26: Active users 31; Licensed seats 40; Questions asked 2,121

Questions asked are read on the right axis, on their own scale, and users on the left: questions run to thousands a month where users run to hundreds. The dotted line is the allowance. Latest (Sep 26): Active users 31; Licensed seats 40; Questions asked 2,121. Basis: product usage, facts.usage_monthly:org_174, signals:org_174.

Show the figures as a table
MonthActive usersLicensed seatsQuestions asked
Feb 2634021
Mar 261640457
Apr 2623401,123
May 2626401,510
Jun 2630402,008
Jul 2631402,073
Aug 2631401,164
Sep 2631402,121
Connectors, admins and data volume · monthlyUpdated 09 Oct 26
CSV
Left axisConnectors configuredActive adminsIncluded connectors (8)Right axisData volume
00.0 GB410.0 GB820.0 GBFeb 26Mar 26Apr 26May 26Jun 26Jul 26Aug 26Sep 26Included connectors (8)16.4 GB62Feb 26: Connectors configured 0; Active admins 2; Data volume 0.00 GBMar 26: Connectors configured 4; Active admins 2; Data volume 9.79 GBApr 26: Connectors configured 5; Active admins 2; Data volume 12.48 GBMay 26: Connectors configured 6; Active admins 2; Data volume 15.28 GBJun 26: Connectors configured 6; Active admins 2; Data volume 15.56 GBJul 26: Connectors configured 6; Active admins 2; Data volume 15.86 GBAug 26: Connectors configured 6; Active admins 2; Data volume 16.16 GBSep 26: Connectors configured 6; Active admins 2; Data volume 16.44 GB

Data volume is read on the right axis, in GB, and connectors and admins on the left, as counts: one scale would flatten the counts. The dotted line is the allowance. Latest (Sep 26): Connectors configured 6; Active admins 2; Data volume 16.4 GB. Basis: product usage, facts.usage_monthly:org_174, signals:org_174.

Show the figures as a table
MonthConnectors configuredActive adminsData volume
Feb 26020.00 GB
Mar 26429.79 GB
Apr 265212.48 GB
May 266215.28 GB
Jun 266215.56 GB
Jul 266215.86 GB
Aug 266216.16 GB
Sep 266216.44 GB
Usagemade from

Documents

Updated 9 Oct 26

8 documents in 4 folders; 1 drafts hang on their executed paper. All documents

  • commercial
  • delivery
  • presales

Size is importance: state 40%, category 20%, recency 25% (18-month half-life on the as-of date) and usage 15%. There are no view counts: usage means how many of our own analyses cite the document, saturating at 5. A draft hangs on the executed or issued document it drafts for, in the same folder. A draft with nothing executed behind it stays a small leaf on its own.

Folders and documents as a list
Documentsmade from

Open deals

Not yet analysedNo open deals.
CRMmade from

Open tickets

Not yet analysedNo open tickets.
Helpdeskmade from

Activity

CRMmade from

Contacts

CRMmade from

Evidence trail

Updated 9 Oct 26
Key
  • Source rows
  • Raw things
  • People
  • Organisation
  • Organisation AI
  • Pages
  • AI-written record (ring)
  • not yet analysed
  • belongs to the organisation (one line per group)
  • Size: how many records a group holds

Tilden Marsh Logistics' pages are written from 3 organisation-level AI texts (assessment / next steps) and 1 narrative-level AI text, which in turn draw on 36 AI summaries of 39 raw things (calls, tickets, emails, news), 4 people (4 with an AI write-up) and 6 staff (0 with an AI write-up), shown on 7 pages.

The trail as a list (block, record, entity, raw row)
Computedmade from
Sources AI · Accounting · Calls · Contracts · CRM · Documents · Events · Support · Email · Usage
made from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Press Ask Brain in the header. Type a question, or pick one of the examples.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

DataRecords
Organisations225
People at customers862
BB-Demo staff58
Calls1,995
Email threads3,013
Support tickets1,159
Documents1,218
Deals315
Invoices285
Events49
News items119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

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