Tilden Marsh Logistics - Master Services Agreement v2
Documentdraft Tilden Marsh Logistics · contract · draft · 26 Jan 2026
Draft Master Services Agreement for the Growth tier, marked "Draft, Not Yet Executed". It sets availability at 99.5%, P1 first response at 1 business hour and a Growth fee of £50k per year plus £12k implementation, £62k for year one.
What it says
What this says
As at Fri 9 Oct 2026Draft Master Services Agreement for the Growth tier, marked "Draft, Not Yet Executed". It sets availability at 99.5%, P1 first response at 1 business hour and a Growth fee of £50k per year plus £12k implementation, £62k for year one.
What it is: a BG-Demo contract draft for Tilden Marsh Logistics, filed under the customer's Contracts folder. The text says "Draft, Awaiting customer legal review and execution", and the signature blocks are blank.
Commits: Growth subscription at £50k annual and implementation at £12k one-time, billed "Annual in advance, due within 30 days of invoice". Service levels are 99.5% availability, 1 business hour P1 response and refresh "By 07:00 customer local time, business days".
Unusual: the service credit is "10% of one month's fee per month of breach" on a Growth tier, and renewal is automatic unless either party gives 90 days' written notice. Renewal price is "subject to annual adjustment per BG-Demo's published price list".
Not settled: the document does not show that anyone signed or that the 25 Feb 2026 effective date was met. Only an executed order form or contract would fix the terms, and none is in this record.
As found in this document
As at Fri 9 Oct 2026- Date end24 Feb 2027Source: the AI read of this record
- Date start25 Feb 2026Source: the AI read of this record
- Price£50,000Source: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 First Response1 business hourSource: the AI read of this record
- Data Refresh CompleteBy 07:00 customer local time, business daysSource: the AI read of this record
- Service Credit10% of one month's fee per month of breachSource: the AI read of this record
- Subscription fee£50,000 AnnualSource: the AI read of this record
- Implementation fee£12,000 One-timeSource: the AI read of this record
- Year 1 Total£62,000Source: the AI read of this record
- BillingAnnual in advance, due within 30 days of invoiceSource: the AI read of this record
- Implementation timeline8 weeks from contract executionSource: the AI read of this record
- Renewal noticeAutomatic unless either party provides 90 days' written noticeSource: the AI read of this record
The document
Body
Tilden Marsh Logistics, Master Services Agreement v2
Effective Date: 25 February 2026 Status: Draft, Not Yet Executed
1. Parties
Provider: BG-Demo Ltd, London, United Kingdom
Customer: Tilden Marsh Logistics, Cleveland, Ohio, United States
2. Services
The Provider shall provide:
- Access to B-Glass platform
- Integration with the Customer's TMS, helpdesk and call-recorder systems
- Pages, search, chat and dashboard builder
- Quarterly business reviews
- Email support and online documentation
- Nightly data refresh
3. Term and Renewal
Start Date: 25 February 2026 End Date: 24 February 2027 Term: 12 months Renewal: Automatic unless either party provides 90 days' written notice Termination Fee: None
4. Fees and Payment
| Item | Unit Price | Frequency |
|---|---|---|
| B-Glass – Growth | £50k | Annual |
| Implementation – Growth (8 weeks, up to 8 connectors) | £12k | One-time |
| Year 1 Total | £62k | , |
Billing: Annual in advance, due within 30 days of invoice Renewal Price: Subject to annual adjustment per BG-Demo's published price list
5. Service Levels
Read the whole document (3,201 characters)
| Metric | Commitment |
|---|---|
| Availability | 99.5% |
| P1 First Response | 1 business hour |
| Data Refresh Complete | By 07:00 customer local time, business days |
| Service Credit | 10% of one month's fee per month of breach |
Service credits are the Customer's exclusive remedy for service level breaches.
6. Implementation
- Timeline: 8 weeks from contract execution
- Scope: Up to 8 connectors, full data mapping, UAT support
- Customer Responsibility: Timely access to systems, data and personnel
- Completion: All connectors live and Customer UAT signed off
7. Support and Success
- Channel: Email support and online documentation
- Business Hours: Monday–Friday, 08:00–17:00 UK time
- QBR: Quarterly, conducted by BG-Demo account team
- Included in Growth tier: Ongoing optimisation and usage guidance
8. Data Security and Confidentiality
- Customer data is isolated from all other customers
- Data is encrypted in transit (TLS 1.3) and at rest (AES-256)
- All data access is logged
- The Provider shall not disclose Customer data except as required by law
9. Liability and Limitation
Neither party is liable for indirect, incidental or consequential damages. The Provider's total liability is capped at fees paid in the preceding 12 months.
10. Termination
Either party may terminate for material breach if not cured within 30 days of written notice. Upon termination, the Customer may request a data export within 30 days; the Provider shall provide it at no cost.
11. Governing Law
This agreement is governed by the laws of England and Wales.
Signature Block
For BG-Demo Ltd:
_____________________________ Account Executive
For Tilden Marsh Logistics:
_____________________________ Chief Executive Officer
Status: Draft, Awaiting customer legal review and execution Effective Date (if signed): 25 February 2026 Contract End Date: 24 February 2027
Unusual terms
As at Fri 9 Oct 2026- Automatic renewal with 90 days' notice
- Service credit of 10% of one month's fee on Growth tier
- Renewal price subject to annual adjustment per published price list
- Service credits are exclusive remedy
- Termination fee: none