What the paper says
Document roll-up
Current to 14 Oct 26The executed order form of 17 Mar 2026 sets Growth at £44k a year to 10 Apr 2027, and a 30 Jun 2026 order form adds 20 users at £8,000 a year. The £52k in the 17 Aug 2026 QBR and the Teesside plan's two connectors appear in no executed document.
Executed: The order form signed 17 Mar 2026 (doc_152_015) sets the current Growth term from 11 Apr 2026 to 10 Apr 2027 at £44k, with no discount, 40 users, annual billing in advance and payment 30 days from invoice. The order form of 30 Jun 2026 (doc_152_021) adds two blocks of ten users from 1 Jul 2026 at an annual amount of £8,000, with £6,225 invoiced for the term to 10 Apr 2027.
Executed, continued: The MSA (doc_152_005) and DPA (doc_152_006) were signed 28 Mar 2025. The first order form (doc_152_007), at £40k after a 10% first-term discount, ended on 10 Apr 2026 and has been replaced by doc_152_015.
Open items: Each draft (doc_152_002, doc_152_004, doc_152_012, doc_152_019) has a later executed copy covering the same ground. The two new Tolmere connectors in the Teesside integration plan of 5 May 2026 (doc_152_017) are not covered by any executed order form.
Contradictions: The QBR of 17 Aug 2026 (doc_152_022) states contracted annual recurring revenue of £52k. No executed document states that figure: doc_152_015 says £44k and doc_152_021 says £8,000, and each figure belongs to its own order form.
Contradictions, continued: The expansion proposal of 16 Jun 2026 (doc_152_020) and the renewal proposal of 2 Feb 2026 (doc_152_013) put the nightly refresh at 07:00 UK time. The executed doc_152_015 says 07:00 customer local time.
Commitments: Both executed order forms give availability of 99.5%, P1 first response within 1 business hour, and a service credit of 10% of one month's fee for availability only. Under doc_152_015 a late refresh on its own earns no credit.
Commitments, continued: Doc_152_021 says the then-current list price applies to Growth and to the added users at the first renewal on or after 1 Jul 2026. The DPA keeps personal data in the United Kingdom unless the customer agrees otherwise in writing.
Gaps: Every executed document names the customer signatory only as "Authorised signatory". Doc_152_015 states no connector numbers and refers to the MSA for renewal notice. The 10 Apr 2027 renewal is a future date and has no outcome yet.
Executed terms
Current to 9 Oct 26- BillingAnnual, in advance; payment 30 days from the invoice dateAnnual, in advance; payment 30 days from the invoice date · Source: doc_152_015
- End2027-04-10Source: doc_152_015
- Price£44,000 per yearSource: doc_152_015
- Service levels["Availability 99.5%", "P1 first response 1 business hour", "Nightly refresh complete by 07:00 customer local time on business days", "Service credit 10% of one month's fee, availability only"]["Availability 99.5%", "P1 first response 1 business hour", "Nightly refresh complete by 07:00 customer local time on business days", "Service credit 10% of one month's fee, availability only"] · Source: doc_152_015
- Start2026-04-11Source: doc_152_015
- Term months12Source: doc_152_015
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (6)
- Draft Growth master services agreement draft · contract · 10 Mar 2025
- Signed Growth tier services agreement executed · contract · 28 Mar 2025
- Executed data processing agreement executed · dpa · 28 Mar 2025
- Signed Growth tier order form executed · order form · 28 Mar 2025
- Signed Growth subscription order form executed · order form · 17 Mar 2026
- Order form adding 20 Growth users executed · order form · 30 Jun 2026
- Onboarding (3)
- Onboarding plan for Growth tier issued · onboarding plan · 14 Apr 2025
- Onboarding plan for Growth tier issued · onboarding plan · 26 Apr 2026
- Acquired company data integration plan issued · onboarding plan · 5 May 2026
- Proposals (4)
- Draft Growth tier proposal draft · proposal · 12 Feb 2025
- Growth tier proposal issued · proposal · 17 Feb 2025
- Draft Growth expansion proposal draft · proposal · 11 Jun 2026
- Growth expansion proposal, co-termed issued · proposal · 16 Jun 2026
- QBRs (5)
- Quarterly review ahead of renewal issued · qbr deck · 1 Sep 2025
- Quarterly review and renewal heads-up issued · qbr deck · 25 Nov 2025
- Quarterly review ahead of renewal issued · qbr deck · 4 Mar 2026
- Quarterly review of Growth subscription issued · qbr deck · 1 Jun 2026
- Quarterly review ahead of renewal issued · qbr deck · 17 Aug 2026
- Renewals (2)
- Draft Growth renewal proposal draft · renewal proposal · 28 Jan 2026
- Growth renewal proposal issued · renewal proposal · 2 Feb 2026
- Security (1)
- Security questionnaire for Growth evaluation issued · security questionnaire · 2 Feb 2025
- Success plans (1)
- First-year success plan issued · success plan · 2 Jul 2025
Contradictions
Current to 9 Oct 26| Document | Against | What differs |
|---|---|---|
| Harcastle Environmental - QBR | Harcastle Environmental - Order Form (signed) | The 17 Aug 2026 QBR states contracted annual recurring revenue of £52,000. The executed order form of 17 Mar 2026 states £44,000, and no executed document states £52,000. |
| Harcastle Environmental - QBR | Harcastle Environmental - Order Form (signed) | The QBR's £52,000 matches no single executed figure. The add-on order form of 30 Jun 2026 states its own £8,000 annual amount. |
| Harcastle Environmental - Proposal | Harcastle Environmental - Order Form (signed) | The 16 Jun 2026 expansion proposal puts the nightly refresh at 07:00 UK time. The executed order form says 07:00 customer local time. |
| Harcastle Environmental - Renewal Proposal | Harcastle Environmental - Order Form (signed) | The 2 Feb 2026 renewal proposal also puts the nightly refresh at 07:00 UK time, against customer local time in the executed order form. |
| Teesside integration plan | Harcastle Environmental - Order Form (signed) | The 5 May 2026 Teesside plan expects twenty extra users and two new connectors. The executed add-on order form adds users only, so the connectors are not contracted. |