Harcastle Environmental - Order Form (signed)
Documentexecuted Harcastle Environmental · order_form · executed · 2026-06-30
Executed order form dated 30 Jun 2026 adding two blocks of ten users to the existing Growth subscription from 1 Jul 2026. Annual amount £8,000; £6,225 invoiced for the term to 10 Apr 2027. Availability 99.5%, P1 first response 1 business hour.
What it says
What this says
Current to 13 Oct 26Executed order form dated 30 Jun 2026 adding two blocks of ten users to the existing Growth subscription from 1 Jul 2026. Annual amount £8,000; £6,225 invoiced for the term to 10 Apr 2027. Availability 99.5%, P1 first response 1 business hour.
What it is: an executed order form under the existing MSA. It adds user capacity to the Growth subscription and does not replace it: "Additional 10 users", quantity 2, at £4,000 each, 0% discount.
Commits: BB-Demo to invoice £6,225 on or after the start date, payment 30 days from invoice date. The service levels are unchanged: availability 99.5%, P1 first response 1 business hour, credit 10% of one month's fee, availability only.
Unusual: the first charge is pro-rated to co-terminate with the renewal date, so £6,225 is lower than the £8,000 annual amount. At the first renewal on or after 1 Jul 2026 the then-current list price applies to the Growth tier and to additional users.
Not settled: the customer signatory is shown only as "Authorised signatory" with no name. The renewal list price for the added users is not stated.
As found in this document
Current to 9 Oct 26- Date end10 Apr 2027Source: object_read:doc_152_021
- Date renewal10 Apr 2027Source: object_read:doc_152_021
- Date signed30 Jun 2026Source: object_read:doc_152_021
- Date start1 Jul 2026Source: object_read:doc_152_021
- Price£8,000Source: object_read:doc_152_021
- Annual recurring amount£8,000Source: object_read:doc_152_021
- Total contract value for the term£6,225Source: object_read:doc_152_021
- Billing frequencyannual, in advanceSource: object_read:doc_152_021
- Payment terms30 days from the invoice dateSource: object_read:doc_152_021
- Availability99.5%Source: object_read:doc_152_021
- P1 first response1 business hourSource: object_read:doc_152_021
- Service credit10% of one month's fee for a month in which availability is breached10% of one month's fee for a month in which availability is breached · Source: object_read:doc_152_021
- Credit basisAvailability onlySource: object_read:doc_152_021
The document
Body
Harcastle Environmental - Order Form (signed)
Status: Executed Version: 1 Order form date: 30 Jun 2026
This order form is made under the Master Services Agreement already in place between BB-Demo and Harcastle Environmental. It adds user capacity to the existing Growth subscription and does not replace it.
1. Parties
| Supplier | Customer | |
|---|---|---|
| Name | BB-Demo | Harcastle Environmental |
| Location | London | Wakefield |
| Account owner | Lewis Kerr, Account Executive | Authorised signatory (see section 8) |
| Customer success manager | Marcus Bell | n/a |
2. Background
Harcastle Environmental has been a BB-Demo customer since 11 Apr 2025 on the Growth tier, with 40 licensed users. The existing subscription runs to 10 Apr 2027 at an annual recurring value of £44k. Harcastle Environmental's account managers use the company brain to see each customer's collections, missed-collection tickets, calls and invoices together, and usage has grown, so the customer wishes to add user capacity.
This order form adds two blocks of ten users to the Growth subscription from 1 Jul 2026, co-termed to the existing renewal date.
3. Order lines
Read the whole document (4,354 characters)
| SKU | Description | Quantity | Unit price (annual) | Discount | Net (annual) | Recurring |
|---|---|---|---|---|---|---|
| ADD-USERS-10 | Additional 10 users | 2 | £4,000 | 0% | £8,000 | Yes |
Annual recurring amount for this order form: £8,000
Total contract value for the term of this order form: £6,225
The total contract value is lower than the annual amount because the add-on runs only from its start date to the end of the existing subscription term, so the first charge is pro-rated to co-terminate with the renewal date. No discount applies to this order.
4. Term
| Start date | 1 Jul 2026 |
| End date | 10 Apr 2027 |
| Tier | Growth |
| Renewal | The additional users renew together with the Growth subscription, on the same date and under the same notice arrangements. |
The additional users are added to the Growth user allowance of 40 licensed users. Nothing in this order form changes the connector allowance or any other feature of the Growth tier.
5. Billing and payment
- Billing frequency: annual, in advance.
- Invoice: BB-Demo will invoice the total contract value of £6,225 on or after the start date.
- Payment terms: 30 days from the invoice date.
- Currency: GBP. VAT is added at the prevailing rate where applicable and shown separately on the invoice.
- Renewal pricing: at the first renewal on or after 1 Jul 2026 the then-current list price applies to the Growth tier and to additional users, as set out in the MSA and the price book in force at that time.
6. Service levels
The service levels for the Growth tier apply to the whole subscription, including the additional users, and are unchanged by this order form.
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Service credit | 10% of one month's fee for a month in which availability is breached |
| Credit basis | Availability only |
Service credits are calculated on one month's fee for the subscription and are applied as a credit against a future invoice. Data freshness is not a credited measure on the Growth tier.
7. General terms
- This order form is governed by the MSA between the parties. If there is a conflict between this order form and the MSA on the matters set out here, this order form prevails for the lines and amounts it lists.
- The additional users are named users within Harcastle Environmental's own organisation and may not be shared with third parties.
- Any further users, connectors or add-ons will be agreed in a separate order form.
- This order form supersedes any draft, quote or proposal for the same additional users issued before 30 Jun 2026.
- This order form takes effect on the start date shown in section 4, once signed by both parties.
8. Signatures
Signed for and on behalf of the parties on 30 Jun 2026.
| BB-Demo | Harcastle Environmental | |
|---|---|---|
| Name | Lewis Kerr | n/a |
| Title | Account Executive | Authorised signatory |
| Signature | Signed | Signed |
| Date | 30 Jun 2026 | 30 Jun 2026 |
Customer success contact for onboarding of the additional users: Marcus Bell, BB-Demo.
Unusual terms
Current to 9 Oct 26- first charge pro-rated to co-terminate with renewal
- add-on users renew with Growth subscription on same date and notice
- named users, not shareable with third parties