Harcastle Environmental - Order Form (signed)
Documentexecuted Harcastle Environmental · order_form · executed · 2026-03-17
Executed order form signed 17 Mar 2026 for the Growth tier at £44k per year, 11 Apr 2026 to 10 Apr 2027. Availability 99.5%, P1 first response 1 business hour, billed annually in advance on 30-day terms.
What it says
What this says
Current to 13 Oct 26Executed order form signed 17 Mar 2026 for the Growth tier at £44k per year, 11 Apr 2026 to 10 Apr 2027. Availability 99.5%, P1 first response 1 business hour, billed annually in advance on 30-day terms.
What it is: an executed order form under the Master Services Agreement, signed by both parties on 17 Mar 2026. It covers the term after the earlier one ending 10 Apr 2026 and states "this executed Order Form applies" over any earlier draft or quotation.
Commits: Growth tier at £44k with no discount, 40 users, billed annually in advance, payment 30 days from invoice. Service credit is "10% of one month's fee for each month in which the availability commitment is missed".
Unusual: nothing off the standard Growth terms. Credits are on availability only, so "A late refresh on its own does not give rise to a service credit". Prices are fixed for the term.
Not settled: the customer signatory is not named, only "Authorised signatory". Connector numbers are not stated and no renewal notice period is given beyond a reference to the Master Services Agreement.
As found in this document
Current to 9 Oct 26- Date end10 Apr 2027Source: object_read:doc_152_015
- Date renewal10 Apr 2027Source: object_read:doc_152_015
- Date signed17 Mar 2026Source: object_read:doc_152_015
- Date start11 Apr 2026Source: object_read:doc_152_015
- Price£44,000Source: object_read:doc_152_015
- Price£44,000Source: object_read:doc_152_015
- DiscountNoneSource: object_read:doc_152_015
- Availability99.5%Source: object_read:doc_152_015
- P1 first response1 business hourSource: object_read:doc_152_015
- Nightly data refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_152_015
- Service credit10% of one month's fee for each month in which the availability commitment is missed10% of one month's fee for each month in which the availability commitment is missed · Source: object_read:doc_152_015
- Credit basisAvailability onlySource: object_read:doc_152_015
- Billing frequencyAnnual, in advanceSource: object_read:doc_152_015
- Payment terms30 days from the invoice dateSource: object_read:doc_152_015
The document
Body
Harcastle Environmental - Order Form (signed)
Status: Executed Version: 1 Signed: 17 Mar 2026
This Order Form is made under the Master Services Agreement between BB-Demo and Harcastle Environmental. It records the commercial terms of the subscription described below. Where this Order Form and any earlier draft or quotation differ, this executed Order Form applies.
1. Parties
| Supplier | Customer | |
|---|---|---|
| Organisation | BB-Demo | Harcastle Environmental |
| Location | London | Wakefield |
| Commercial contact | Lewis Kerr, Account Executive | Authorised signatory of Harcastle Environmental |
| Customer success contact | Marcus Bell, Customer Success Manager | Account management team lead |
2. Background
Read the whole document (5,071 characters)
Harcastle Environmental provides commercial waste collection and recycling to businesses across Yorkshire and the North East. The customer has been a BB-Demo customer since 11 Apr 2025. The subscription below covers the term that follows the earlier term ending 10 Apr 2026. Its purpose is to let account managers see each business customer's collections, missed-collection tickets, calls and invoices together in the company brain, which runs inside the customer's own Snowflake account.
3. Subscription line
| SKU | Description | Qty | Unit price | Discount | Net amount | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain – Growth | 1 | £44k | None | £44k | Yes |
Annual recurring charge: £44k Total contract value: £44k
The unit price is the annual subscription price for the Growth tier. No discount applies to this term. All amounts are in pounds sterling and are stated exclusive of VAT, which is added at the prevailing rate on the invoice.
4. Term
| Item | Date |
|---|---|
| Subscription start date | 11 Apr 2026 |
| Subscription end date | 10 Apr 2027 |
| Order Form signed | 17 Mar 2026 |
The subscription runs for one year from the start date. Renewal is handled by the customer success manager, who will raise the renewal conversation ahead of the end date in line with the notice period in the Master Services Agreement.
5. What is included
The Growth tier includes:
- the licensed user allowance of 40 users;
- the Growth connector allowance, for the customer's CRM, helpdesk, call recorder, accounting system and other connected sources;
- pages, chat and search across the connected data;
- the dashboards builder;
- quarterly business reviews with the customer success manager.
Additional users, additional connectors and other add-ons are not part of this Order Form. They can be quoted separately and co-termed to the end date above.
6. Billing and payment
| Item | Term |
|---|---|
| Billing frequency | Annual, in advance |
| Invoice date | On or after the subscription start date |
| Payment terms | 30 days from the invoice date |
| Currency | Pounds sterling |
Invoices are issued to the customer's finance team. Questions about an invoice should go to the account executive in the first instance.
7. Service levels
The following service levels apply to this subscription.
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Nightly data refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for each month in which the availability commitment is missed |
| Credit basis | Availability only |
7.1 How the service credit works
A service credit is available when measured availability in a month falls below the commitment above. The credit is 10% of one month's fee for that month and is applied against a later invoice.
7.2 Availability and data freshness
Availability and freshness are different measures. The nightly refresh target is a service commitment, but under this tier service credits are calculated on availability only. A late refresh on its own does not give rise to a service credit under this Order Form.
8. Customer responsibilities
- Keep the connected systems accessible to the brain, and tell BB-Demo promptly about any change to a connected system, for example a migration or a change of administrator account.
- Keep at least one named administrator for the brain at all times.
- Use the subscription within the licensed user allowance, or agree an add-on in advance.
9. General
- This Order Form is governed by the Master Services Agreement between the parties, which applies to all matters not stated here.
- This Order Form is the whole agreement on the subscription described and replaces any earlier quotation or draft for the same term.
- Any change to this Order Form must be in writing and signed by both parties.
- Prices in this Order Form are fixed for the term stated in section 4.
10. Signatures
| For BB-Demo | For Harcastle Environmental | |
|---|---|---|
| Name | Lewis Kerr | Authorised signatory |
| Title | Account Executive | Authorised signatory of Harcastle Environmental |
| Signature | Signed | Signed |
| Date | 17 Mar 2026 | 17 Mar 2026 |
Unusual terms
Current to 9 Oct 26- Prices fixed for the term
- Credits on availability only, not freshness