Harcastle Environmental - Master Services Agreement (signed)
Documentexecuted Harcastle Environmental · contract · executed · 2025-03-28
Executed Master Services Agreement for the Growth tier, signed 28 Mar 2025. Subscription £40k a year after a 10% first-term discount, plus £12k one-off implementation. Availability 99.5%, P1 first response one hour (business hours). Term ended 10 Apr 2026.
What it says
What this says
Current to 13 Oct 26Executed Master Services Agreement for the Growth tier, signed 28 Mar 2025. Subscription £40k a year after a 10% first-term discount, plus £12k one-off implementation. Availability 99.5%, P1 first response one hour (business hours). Term ended 10 Apr 2026.
What it is: an executed Master Services Agreement with the order lines for the Growth tier, signed on 28 Mar 2025 by Lewis Kerr for BB-Demo. The customer signatory is shown only as "Authorised signatory".
Commits: the subscription is £40k invoiced annually in advance, with a £12k one-off implementation. The £52k total contract value "is not an annual price", and invoices are payable within 30 days.
Unusual: the 10% discount is "first term only" and any renewal "will be priced on the list price then in force". Service credits are for availability only and not for data freshness.
Not settled: the term ran from 11 Apr 2025 to 10 Apr 2026, before the as-of date. The document does not show whether it was renewed, which connectors were agreed, or any connector delivery dates.
As found in this document
Current to 9 Oct 26- Date end10 Apr 2026Source: object_read:doc_152_005
- Date renewal10 Apr 2026Source: object_read:doc_152_005
- Date signed28 Mar 2025Source: object_read:doc_152_005
- Date start11 Apr 2025Source: object_read:doc_152_005
- Price£39,600Source: object_read:doc_152_005
- Availability99.5%Source: object_read:doc_152_005
- P1 first responseOne hour (business hours)Source: object_read:doc_152_005
- Service credit10% of one month's fee for each month in which availability falls below the commitment10% of one month's fee for each month in which availability falls below the commitment · Source: object_read:doc_152_005
- Credit basisAvailability onlySource: object_read:doc_152_005
- Annual recurring fee£39,600Source: object_read:doc_152_005
- One-off implementation fee£12,000Source: object_read:doc_152_005
- Total contract value£51,600Source: object_read:doc_152_005
- Billing frequencyAnnualSource: object_read:doc_152_005
- Payment terms30 days from invoiceSource: object_read:doc_152_005
- Implementationeight weeks, up to eight connectorseight weeks, up to eight connectors · Source: object_read:doc_152_005
The document
Body
Harcastle Environmental - Master Services Agreement (signed)
Status: Executed Signed: 28 Mar 2025 Service start: 11 Apr 2025 Service end: 10 Apr 2026
Parties
This Master Services Agreement is made between:
- BB-Demo, a data business based in London ("BB-Demo"), and
- Harcastle Environmental, a commercial waste collection and recycling business based in Wakefield ("the Customer").
BB-Demo will provide the company brain to the Customer: one AI-queryable layer over the Customer's CRM, calls, emails, tickets and finance data, built and run inside the Customer's own Snowflake account.
Purpose
The Customer is buying the Growth tier so that its account managers can see each customer's collections, missed-collection tickets, calls and invoices together in one place. This agreement sets out the services, the commercial terms and the service levels that apply.
Order lines
Read the whole document (4,603 characters)
| SKU | Description | Qty | Unit price | Discount | Net amount | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain: Growth subscription | 1 | £44k | 10% | £40k | Yes, annual |
| IMP-GROWTH | Implementation: Growth (eight weeks, up to eight connectors) | 1 | £12k | 0% | £12k | No, one-off |
Commercial summary
| Item | Value |
|---|---|
| Tier | Growth |
| Annual recurring fee | £40k |
| One-off implementation fee | £12k |
| Total contract value | £52k |
| Billing frequency | Annual |
| Payment terms | 30 days from invoice |
| Discount | 10% on the subscription line, first term only |
The total contract value is the subscription for the first term plus the one-off implementation fee. It is not an annual price.
Term
The subscription starts on 11 Apr 2025 and runs until 10 Apr 2026. Renewal is a separate conversation between the parties ahead of the end date. The discount shown above applies to this first term only, and any renewal will be priced on the list price then in force unless the parties agree otherwise in writing.
Implementation
BB-Demo will carry out the Growth implementation over eight weeks, connecting up to eight of the Customer's systems to the brain. The connectors to be connected will be agreed with the Customer's project lead at kick-off. The implementation fee is fixed and is not recurring.
Fees and payment
- The subscription fee is invoiced annually in advance.
- The implementation fee is invoiced once, as a separate line.
- Each invoice is payable within 30 days of the invoice date.
- Amounts are stated in pounds sterling.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | One hour (business hours) |
| Service credit | 10% of one month's fee for each month in which availability falls below the commitment |
| Credit basis | Availability only |
Service credits under this agreement are given for availability. They are not given for data freshness. Credits are applied against a later invoice and are the Customer's sole remedy for a failure to meet the availability commitment.
Customer responsibilities
The Customer will:
- give BB-Demo timely access to the systems being connected and to a named technical contact;
- keep its own source systems in a state where records can be read by the connectors;
- tell BB-Demo promptly if it changes, replaces or migrates a connected system, because that can stop a connector loading.
Data and security
The brain runs inside the Customer's own Snowflake account. The Customer remains the controller of its data. BB-Demo will process that data only to provide the services and in line with the Customer's written instructions.
Confidentiality
Each party will keep the other's confidential information confidential, use it only for the purposes of this agreement, and disclose it only to people who need it and are bound by similar duties.
Changes
Any change to the order lines, the term or the service levels must be agreed in writing and signed by both parties. This executed agreement takes precedence over any earlier draft, quote or proposal exchanged between the parties.
Governing law
This agreement is governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute arising from it.
Signatures
| For BB-Demo | For Harcastle Environmental | |
|---|---|---|
| Name | Lewis Kerr | Authorised signatory |
| Title | Account Executive | Authorised signatory for the Customer |
| Date signed | 28 Mar 2025 | 28 Mar 2025 |
BB-Demo account owner: Lewis Kerr BB-Demo customer success manager: Marcus Bell
Unusual terms
Current to 9 Oct 26- 10% discount on subscription, first term only
- Renewal priced at list price then in force
- Credits for availability only, not data freshness
- Fixed term with no automatic renewal