Kingdon Diagnostics
What the paper says
Document roll-up
Current to 13 Oct 26The executed order form of 22 Dec 2025 puts Kingdon Diagnostics on Enterprise at £119k a year from 6 Jan 2026 to 5 Jan 2027. Earlier Growth paper has lapsed, and later decks quote figures that differ from the executed forms.
Executed: The order form signed 22 Dec 2025 (doc_083_016) sets Enterprise at £119k a year: Enterprise at £110k plus two lots of five additional connectors at £9,000. The term runs 6 Jan 2026 to 5 Jan 2027, with billing annual and payment 30 days from invoice.
It sits under the Master Services Agreement signed 23 Dec 2024 (doc_083_005) and the Data Processing Agreement of the same date (doc_083_006). The Growth order form of 23 Dec 2024 (doc_083_007) and the connector order form of 8 Sep 2025 (doc_083_012) both ended on 5 Jan 2026.
Open items: All four drafts are superseded by executed paper: the proposal of 6 Nov 2024, the MSA draft of 2 Dec 2024, the expansion proposal of 8 Aug 2025 and the renewal proposal of 29 Oct 2025. None of the records shows a renewal proposal or renewal notice for the 5 Jan 2027 end date.
Contradictions: The QBR of 19 Nov 2025 (doc_083_015) and the renewal proposal of 3 Nov 2025 (doc_083_014) cite a Growth figure of £51k. No executed document states that figure: doc_083_007 states £42k a year and doc_083_012 states a separate £9,000 a year.
The renewal proposal of 3 Nov 2025 offers Enterprise for 40 licensed users. The QBR of 25 May 2026 (doc_083_017) measures active users against 150 licensed, and the read of the executed form does not state a user count.
Commitments: Under doc_083_016, availability is 99.9%, P1 first response is 0.5 hours and the nightly refresh is complete by 07:00 customer local time on business days. Service credits are 10% of one month's fee for each month with a breach, covering availability and data freshness.
The DPA limits transfers outside the United Kingdom and requires prior written authorisation for sub-processors. It also requires breach notice without undue delay.
Gaps: All 17 documents were read. The executed forms name the customer signatory only by title, and doc_083_016 states no connector go-live dates, renewal notice period or auto-renewal.
The QBR of 25 May 2026 reports active users at around a sixth of licensed, with a modest fall. This is worth setting against the renewal conversation due before 5 Jan 2027.
Executed terms
Current to 9 Oct 26- BillingAnnual, payment 30 days from invoiceAnnual, payment 30 days from invoice · Source: doc_083_016
- End2027-01-05Source: doc_083_016
- Price£119,000 a yearSource: doc_083_016
- Service levels["Availability 99.9%", "P1 first response 0.5 hours", "Nightly refresh complete by 07:00 customer local time on business days", "Service credit 10% of one month's fee for each month with a breach", "Credits cover availability and data freshness"]["Availability 99.9%", "P1 first response 0.5 hours", "Nightly refresh complete by 07:00 customer local time on business days", "Service credit 10% of one month's fee for each month with a breach", "Credits cover availability and data freshness"] · Source: doc_083_016
- Start2026-01-06Source: doc_083_016
- Term months12Source: doc_083_016
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (6)
- Draft master services agreement, Growth tier draft · contract · 2 Dec 2024
- Executed Growth tier MSA executed · contract · 23 Dec 2024
- Signed data processing agreement executed · dpa · 23 Dec 2024
- Executed Growth order form executed · order form · 23 Dec 2024
- Order form adding two connector packs executed · order form · 8 Sep 2025
- Executed Enterprise order form executed · order form · 22 Dec 2025
- Onboarding (1)
- Growth tier onboarding plan issued · onboarding plan · 6 Jan 2025
- Proposals (4)
- Draft Growth tier proposal draft · proposal · 6 Nov 2024
- Growth tier proposal issued · proposal · 11 Nov 2024
- Draft Growth expansion proposal draft · proposal · 8 Aug 2025
- Growth subscription expansion proposal issued · proposal · 13 Aug 2025
- QBRs (3)
- Quarterly review ahead of renewal issued · qbr deck · 26 May 2025
- Quarterly review ahead of renewal issued · qbr deck · 19 Nov 2025
- Quarterly business review deck issued · qbr deck · 25 May 2026
- Renewals (2)
- Draft Enterprise renewal proposal draft · renewal proposal · 29 Oct 2025
- Enterprise renewal proposal issued · renewal proposal · 3 Nov 2025
- Security (1)
- Security questionnaire for Growth tier issued · security questionnaire · 27 Oct 2024
Contradictions
Current to 9 Oct 26| Document | Against | What differs |
|---|---|---|
| Kingdon Diagnostics - QBR | Kingdon Diagnostics - Order Form (signed) | The QBR of 19 Nov 2025 cites £50,800 contracted on Growth; the executed order form of 23 Dec 2024 states £41,800 a year. |
| Kingdon Diagnostics - Renewal Proposal | Kingdon Diagnostics - Order Form (signed) | The renewal proposal of 3 Nov 2025 cites a Growth figure of £50,800; the executed connector order form states a separate £9,000 a year and no executed document states £50,800. |
| Kingdon Diagnostics - Renewal Proposal | Kingdon Diagnostics - QBR | The renewal proposal of 3 Nov 2025 offers Enterprise for 40 licensed users; the QBR of 25 May 2026 measures active users against 150 licensed. |