Kingdon Diagnostics - QBR
Documentfinal Kingdon Diagnostics · qbr_deck · final · 2025-11-19
Final quarterly business review deck prepared by Marcus Bell for Kingdon Diagnostics, dated 19 Nov 2025. It reports rising Growth usage, one ticket and no overdue invoices, and sets up the renewal ahead of the term end on 5 Jan 2026.
What it says
What this says
Current to 13 Oct 26Final quarterly business review deck prepared by Marcus Bell for Kingdon Diagnostics, dated 19 Nov 2025. It reports rising Growth usage, one ticket and no overdue invoices, and sets up the renewal ahead of the term end on 5 Jan 2026.
What it is: a customer-facing QBR deck from Marcus Bell, Customer Success Manager, covering usage, value, support and renewal. The text marks it Final, and the stored status is final.
Commits: it states a contracted annual recurring revenue of £51k on 40 licensed users, with the current term ending 5 Jan 2026. It assigns renewal terms to Lewis Kerr "Ahead of 5 Jan 2026" and value examples to Marcus.
Unusual: the deck is a review, not a contract, so it binds no service levels. It cites £51k without a price basis beyond "Contracted annual recurring revenue", and the figure should be checked against the executed order form.
Not settled: renewal price, tier change and whether the term was renewed are not stated. The dates are stale against today's date, so the renewal outcome must come from other records.
As found in this document
Current to 9 Oct 26- Date end5 Jan 2026Source: object_read:doc_083_015
- Date renewal5 Jan 2026Source: object_read:doc_083_015
- Date start6 Jan 2025Source: object_read:doc_083_015
- Price£50,800Source: object_read:doc_083_015
- Licensed users40Source: object_read:doc_083_015
- Current term ends5 Jan 2026Source: object_read:doc_083_015
- Renewal terms and commercial discussionLewis Kerr, Ahead of 5 Jan 2026Source: object_read:doc_083_015
The document
Body
Kingdon Diagnostics - QBR
Quarterly business review for Kingdon Diagnostics Prepared by Marcus Bell, Customer Success Manager, BB-Demo Date: 19 Nov 2025 Status: Final
1. What we want to cover
- How the team is using the company brain
- What value it is giving your contract managers
- Support and service over the quarter
- What happens next, including the renewal
I've pulled the numbers from the brain and from our helpdesk, so everything here comes from your own account activity.
2. Your subscription at a glance
| Item | Detail |
|---|---|
| Customer since | 6 Jan 2025 |
| Tier | Growth |
| Licensed users | 40 |
| Contracted annual recurring revenue | £51k |
| Current term ends | 5 Jan 2026 |
| Account owner | Lewis Kerr |
| Customer Success Manager | Marcus Bell |
Kingdon bought Growth so that contract managers can see each trust's referrals, reporting-turnaround tickets and invoices in one place, across the twelve sites in the North East and Cumbria.
3. Usage
Read the whole document (3,341 characters)
- Active users: on average around eight people a day were active over the last thirty days. That is up by roughly a third on the previous quarter.
- Headroom: you license forty users, so there is plenty of room for more of the contract management and operations teams to join.
- Direction of travel: the trend is the useful part. More people are coming back each week rather than a few people asking a lot of questions.
What I'd like to look at together: which teams the new users sit in, and whether the regional contract managers are all in yet.
4. Value
- Contract managers can answer "how is this trust's referral volume and reporting turnaround looking?" without opening three systems.
- Invoices sit alongside referrals and tickets, so a conversation with a trust or an insurer starts from one set of facts.
- Fewer manual reconciliations means less time spent preparing for trust review meetings.
I'd like to capture one or two concrete examples from your team before the renewal conversation, in their own words, so the value is written down rather than assumed.
5. Support and service
| Measure | Last thirty days |
|---|---|
| Tickets raised | one |
| High priority tickets | none |
| Overdue invoices | none |
A quiet month on the support side. Nothing is outstanding from our end, and your account is fully up to date on invoices.
6. What is going well
- Adoption is rising quarter on quarter
- Support demand is low and nothing is escalated
- Your finance and operations data are being used together, which is the reason you bought Growth
7. Things to talk through
- Which teams are not yet using the brain and would benefit from it
- Whether any further source systems should be connected
- Whether any dashboards would help the contract managers' weekly reviews, as dashboards are part of Growth
8. Renewal and next steps
Your current term ends on 5 Jan 2026, so the renewal conversation is the main item for the coming weeks.
| Action | Owner | Timing |
|---|---|---|
| Walk through this review with your team | Marcus Bell | Shall we book half an hour this week or next? |
| Gather examples of value from contract managers | Marcus Bell with your team | Before the renewal discussion |
| Renewal terms and commercial discussion | Lewis Kerr | Ahead of 5 Jan 2026 |
Thanks, Marcus