Kingdon Diagnostics - Order Form (signed)
Documentexecuted Kingdon Diagnostics: documents · order_form · executed · 2025-12-22
Executed order form for an Enterprise term from 6 Jan 2026 to 5 Jan 2027, replacing Growth. Annual recurring charge £119k, availability 99.9%, P1 first response half an hour (0.5 hours), signed 22 Dec 2025.
What it says
What this says
Current to 11 Oct 26Executed order form for an Enterprise term from 6 Jan 2026 to 5 Jan 2027, replacing Growth. Annual recurring charge £119k, availability 99.9%, P1 first response half an hour (0.5 hours), signed 22 Dec 2025.
What it is: an executed order form under the Master Services Agreement. It moves Kingdon Diagnostics from the earlier Growth term, which ends 5 Jan 2026, to Enterprise from 6 Jan 2026 to 5 Jan 2027.
Commits: Enterprise at £110k plus two lots of additional 5 connectors at £4,500 each, with no discount. Billing is "annual, in advance" with payment "30 days from the date of invoice", exclusive of VAT.
Service levels: availability 99.9%, nightly refresh complete by 07:00 customer local time on business days, and a service credit of 10% of one month's fee for each month with a breach, on availability and data freshness.
Not settled: the document names no customer signatory, only "Authorised signatory". It states no renewal mechanism or notice period, so the end date of 5 Jan 2027 is the only renewal trigger.
As found in this document
Current to 9 Oct 26- Date end5 Jan 2027Source: object_read:doc_083_016
- Date renewal5 Jan 2027Source: object_read:doc_083_016
- Date signed22 Dec 2025Source: object_read:doc_083_016
- Date start6 Jan 2026Source: object_read:doc_083_016
- Price£119,000Source: object_read:doc_083_016
- Availability99.9%Source: object_read:doc_083_016
- P1 first responseHalf an hour (0.5 hours)Source: object_read:doc_083_016
- Nightly refreshComplete by 07:00 customer local time on business daysComplete by 07:00 customer local time on business days · Source: object_read:doc_083_016
- Service credit10% of one month's fee for each month with a breach10% of one month's fee for each month with a breach · Source: object_read:doc_083_016
- Credit basisAvailability and data freshnessSource: object_read:doc_083_016
- Billing frequencyannual, in advanceSource: object_read:doc_083_016
- Payment terms30 days from the date of invoiceSource: object_read:doc_083_016
- Annual recurring charge£119,000Source: object_read:doc_083_016
The document
Body
Kingdon Diagnostics - Order Form (signed)
Status: Executed
This order form is made under the Master Services Agreement between the parties and records the commercial terms for the subscription described below.
1. Parties
| Supplier | BB-Demo, London |
| Customer | Kingdon Diagnostics, Newcastle upon Tyne |
| BB-Demo account owner | Lewis Kerr |
| BB-Demo Customer Success Manager | Amara Obi |
2. Term
| Start date | 6 Jan 2026 |
| End date | 5 Jan 2027 |
| Previous term | The earlier Growth term, which ends 5 Jan 2026 |
| Tier | Enterprise |
3. Order lines
| SKU | Description | Qty | Unit price | Discount | Net (annual) |
|---|---|---|---|---|---|
| SUB-ENTERPRISE | Company Brain – Enterprise | 1 | £110k | 0% | £110k |
| ADD-CONNECTORS-5 | Additional 5 connectors | 2 | £4,500 | 0% | £9,000 |
Both lines are recurring.
4. Totals
| Annual recurring charge | £119k |
| Total contract value | £119k |
| Discount | None |
All amounts are stated exclusive of VAT, which is added at the prevailing rate on invoice.
5. Billing and payment
Read the whole document (2,382 characters)
- Billing frequency: annual, in advance.
- Payment terms: 30 days from the date of invoice.
- All invoices are in pounds sterling.
6. Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.9% |
| P1 first response | Half an hour (0.5 hours) |
| Nightly refresh | Complete by 07:00 customer local time on business days |
| Service credit | 10% of one month's fee for each month with a breach |
| Credit basis | Availability and data freshness |
The service credit applies both to availability and to data freshness, as is the case for the Enterprise tier.
7. General
- This order form is governed by the Master Services Agreement. Where the two differ on commercial terms, this order form applies.
- The Enterprise tier replaces the Growth tier for the term stated above.
- Connectors listed in section 3 are added to the connector allowance of the Enterprise tier for the whole term.
8. Signatures
Signed for and on behalf of the parties on 22 Dec 2025.
| BB-Demo | Kingdon Diagnostics | |
|---|---|---|
| Name | Lewis Kerr | Authorised signatory |
| Title | Account Executive | Authorised signatory of the Customer |
| Date | 22 Dec 2025 | 22 Dec 2025 |
Unusual terms
Current to 9 Oct 26- Two additional 5-connector lots added for the whole term
- Tier upgrade from Growth to Enterprise at term start