What the paper says
Document roll-up
Current to 11 Oct 26Executed paper: Growth order form of 17 Oct 2025 at £41,800 a year to 31 Oct 2026, plus a five-connector add-on signed 7 Apr 2026 at £5,000 a year. Renewal exists only as a proposal at £55,000. Renewal papers quote £46,800, a figure no executed document states.
Executed: The signed order form of 17 Oct 2025 sets the Growth tier at £41,800 a year after a 5% first-term discount, from 1 Nov 2025 to 31 Oct 2026. The signed MSA and DPA of the same date sit alongside it.
Executed: The signed order form of 7 Apr 2026 adds five connectors at £5,000 a year, with a term value of £2,836, co-termed to 31 Oct 2026. It leaves licensed users at 40.
Open items: The renewal proposal of 28 Aug 2026 offers Growth at £55,000 a year for 40 users, and the internal draft of 25 Aug 2026 says it was not yet shared. No renewal order form exists, and the first-term discount ends at renewal.
Open items: The QBR deck of 22 Sep 2026 reports active use below a quarter of seats and still falling. The renewal proposal of 28 Aug 2026 offers to resize the renewal.
Contradictions:
- The renewal proposals of 25 Aug 2026 and 28 Aug 2026 state contracted annual recurring revenue of £46,800. Neither executed order form states that figure: they give £41,800 and £5,000 separately.
- The draft order form v3 of 26 Mar 2026 shows £5,500 annual recurring for the connector line. The executed add-on of 7 Apr 2026 sets £5,000 a year.
- The executed order form of 17 Oct 2025 words the P1 first response as 1 hour. The executed MSA of the same date says one business hour.
Commitments: Availability 99.5%, P1 first response of one business hour, and a service credit of 10% of one month's fee for availability breaches only. Data freshness is not credited.
Commitments: The executed DPA keeps customer data in Clonvara's Snowflake account. Any sub-processor needs Clonvara's authorisation.
Gaps: All 16 documents were read. No document names Clonvara's signatory, sets connector go-live dates, or states an auto-renewal or notice period.
Executed terms
Current to 9 Oct 26- Billingannual, in advance; payment 30 days from the invoice dateannual, in advance; payment 30 days from the invoice date · Source: doc_025_007
- End2026-10-31Source: doc_025_007
- Price£41,800 a yearSource: doc_025_007
- Service levels["Availability 99.5%", "P1 first response one business hour", "Service credit 10% of one month's fee, availability breaches only", "Data freshness not credited"]["Availability 99.5%", "P1 first response one business hour", "Service credit 10% of one month's fee, availability breaches only", "Data freshness not credited"] · Source: doc_025_007
- Start2025-11-01Source: doc_025_007
- Term months12Source: doc_025_007
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (6)
- Draft master services agreement, Growth draft · contract · 29 Sep 2025
- Executed Growth tier master agreement executed · contract · 17 Oct 2025
- Executed data processing agreement executed · dpa · 17 Oct 2025
- Executed Growth tier order form executed · order form · 17 Oct 2025
- Draft order form for extra connectors draft · order form · 26 Mar 2026
- Five extra connectors add-on executed · order form · 7 Apr 2026
- Onboarding (1)
- Growth tier onboarding plan issued · onboarding plan · 3 Nov 2025
- Proposals (4)
- Draft Growth tier proposal draft · proposal · 5 Sep 2025
- Growth tier sales proposal issued · proposal · 10 Sep 2025
- Draft Growth expansion proposal draft · proposal · 3 Mar 2026
- Growth expansion proposal issued · proposal · 6 Mar 2026
- QBRs (2)
- Quarterly business review deck issued · qbr deck · 22 Mar 2026
- Quarterly review ahead of renewal issued · qbr deck · 22 Sep 2026
- Renewals (2)
- Draft Growth renewal proposal draft · renewal proposal · 25 Aug 2026
- Growth tier renewal proposal issued · renewal proposal · 28 Aug 2026
- Security (1)
- Security questionnaire for Growth tier issued · security questionnaire · 29 Aug 2025
Contradictions
Current to 9 Oct 26| Document | Against | What differs |
|---|---|---|
| Clonvara Insurance Services - Renewal Proposal | Clonvara Insurance Services - Order Form (signed) | The renewal proposal of 28 Aug 2026 states contracted ARR of £46,800; the executed order form states £41,800 a year and no executed document states £46,800. |
| Clonvara Insurance Services - Renewal Proposal v1 | Clonvara Insurance Services - Order Form (signed) | The draft renewal proposal of 25 Aug 2026 states contracted ARR of £46,800; the executed add-on states £5,000 a year separately from the Growth subscription. |
| Clonvara Insurance Services - Order Form v3 | Clonvara Insurance Services - Order Form (signed) | The draft order form v3 of 26 Mar 2026 shows £5,500 annual recurring for the connector line; the executed add-on of 7 Apr 2026 sets £5,000 a year. |
| Clonvara Insurance Services - Order Form (signed) | Clonvara Insurance Services - Master Services Agreement (signed) | The executed order form words the P1 first response as 1 hour; the executed MSA says one business hour. |