Clonvara Insurance Services - Master Services Agreement (signed)
Documentexecuted Clonvara Insurance Services: documents · contract · executed · 2025-10-17
Executed MSA for the Growth tier and implementation, signed 17 Oct 2025, term 1 Nov 2025 to 31 Oct 2026. Availability 99.5%, P1 first response one business hour, subscription £41,800 after a 5% first-term discount. Renewal terms are not agreed.
What it says
What this says
Current to 11 Oct 26Executed MSA for the Growth tier and implementation, signed 17 Oct 2025, term 1 Nov 2025 to 31 Oct 2026. Availability 99.5%, P1 first response one business hour, subscription £41,800 after a 5% first-term discount. Renewal terms are not agreed.
What it is: the executed Master Services Agreement between BB-Demo and Clonvara Insurance Services, signed by Lewis Kerr and a customer authorised signatory on 17 Oct 2025. It covers one Growth subscription and a one-off implementation, with total contract value of £53,800.
Commits: availability of 99.5%, P1 first response of "One business hour", and a service credit of "10% of one month's fee for each month with an availability breach". Billing is annual in advance, payable 30 days from invoice.
Unusual: the 5% discount applies to the first term only, so the subscription price will change at renewal. The text states that data freshness is not a credited measure.
Not settled: "Renewal terms will be discussed ahead of the end date and are not agreed by this document." The term ends 31 Oct 2026, so renewal is close. The customer signatory is not named, so the evidence does not show who signed for Clonvara.
As found in this document
Current to 9 Oct 26- Date end31 Oct 2026Source: object_read:doc_025_005
- Date signed17 Oct 2025Source: object_read:doc_025_005
- Date start1 Nov 2025Source: object_read:doc_025_005
- Price£41,800Source: object_read:doc_025_005
- Availability99.5%Source: object_read:doc_025_005
- P1 first responseOne business hourSource: object_read:doc_025_005
- Service credit10% of one month's fee for each month with an availability breach10% of one month's fee for each month with an availability breach · Source: object_read:doc_025_005
- Credit basisAvailability onlySource: object_read:doc_025_005
- Subscription price£41,800 net (£44,000 less 5%), recurring£41,800 net (£44,000 less 5%), recurring · Source: object_read:doc_025_005
- Implementation fee£12,000, one-off, eight weeks, up to eight connectors£12,000, one-off, eight weeks, up to eight connectors · Source: object_read:doc_025_005
- Total contract value£53,800Source: object_read:doc_025_005
- Billing frequencyannual, in advanceSource: object_read:doc_025_005
- Payment terms30 days from the date of invoiceSource: object_read:doc_025_005
The document
Body
Clonvara Insurance Services - Master Services Agreement (signed)
Status: Executed. Version 1.
Parties
- Customer: Clonvara Insurance Services, Dublin, Ireland (the "Customer").
- Supplier: BB-Demo, London, United Kingdom ("BB-Demo").
- Account owner at BB-Demo: Lewis Kerr, Account Executive.
- Customer success manager at BB-Demo: Amara Obi.
Background
The Customer is an Irish commercial insurance intermediary and underwriting agency. It has chosen BB-Demo's company brain so that broker activity, policy queries and claims tickets can be seen and queried together. BB-Demo builds and runs the brain inside the Customer's own Snowflake account.
Order summary
This agreement covers the Growth tier subscription and a one-off implementation, as set out below.
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain (Growth) | 1 | £44,000 | 5% | £41,800 | Yes |
| IMP-GROWTH | Implementation, Growth (eight weeks, up to eight connectors) | 1 | £12,000 | 0% | £12,000 | No |
Total contract value: £53,800.
Annual recurring revenue (contracted): £41,800.
Read the whole document (2,870 characters)
The discount applies to the first term only.
Term
- Start date: 1 Nov 2025.
- End date: 31 Oct 2026.
- The subscription is annual. Renewal terms will be discussed ahead of the end date and are not agreed by this document.
Billing and payment
- Billing frequency: annual, in advance.
- Payment terms: 30 days from the date of invoice.
- All amounts are in GBP and exclusive of VAT, which is added where it applies.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | One business hour |
| Service credit | 10% of one month's fee for each month with an availability breach |
| Credit basis | Availability only |
Service credits are given for availability. Data freshness is not a credited measure under the Growth tier.
Scope and responsibilities
- BB-Demo will deliver the implementation within the eight weeks stated in the order summary and connect up to eight sources.
- The Customer will give timely access to the systems to be connected and name a day-to-day contact.
- Customer data stays in the Customer's Snowflake account. BB-Demo uses it only to provide the service.
- Handling of personal data is governed by the separate Data Processing Agreement signed on the same day.
General
- This agreement and its order summary are the whole agreement for the services described and replace earlier quotes and proposals.
- Any change must be in writing and signed by both parties.
Signatures
Signed on 17 Oct 2025.
| For BB-Demo | For Clonvara Insurance Services |
|---|---|
| Lewis Kerr | Authorised signatory |
| Account Executive | Clonvara Insurance Services |
| Date: 17 Oct 2025 | Date: 17 Oct 2025 |
Unusual terms
Current to 9 Oct 26- 5% discount on first term only
- Data freshness not credited
- Renewal terms not agreed