Niamh Fogarty
Person
Carrowkeel Software: documents · admin
Niamh Fogarty is Carrowkeel Software's named admin and day-to-day owner of the connectors and agency mapping. She is a hands-on user, not the buyer, and asks 15% of the organisation's questions.
Who they are
Insight
Current to 12 Oct 26Niamh Fogarty is Carrowkeel Software's named admin and day-to-day owner of the connectors and agency mapping. She is a hands-on user, not the buyer, and asks 15% of the organisation's questions.
Role: Customer Operations Analyst in Dublin and the platform admin since 15 Aug 2025. She owns the helpdesk credential and the agency mapping, and she raises most of the account's support tickets.
Influence: She shapes how the brain is set up and used, but renewal terms sit with CFO Conor Daly and sponsor Aoife Mulcahy. Her share of questions is 15% over both the last 12 months and the last 90 days.
Watch: Only one admin was named at kickoff, so the account leans on her. The 29 Jun 2026 export bug shows no resolution, and she fixed the connector key on the 21 Sep 2026 ticket.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Carrowkeel Software | Customer Operations Analyst | admin | niamh.fogarty@carrowkeel.example |
Activity
- 15 Oct 2026eventBB-Demo webinar
+16 - 24 Sep 2026email_threadInvitation: BB-Demo webinar, Thursday 15 October 2026
- 21 Sep 2026ticketConnector stopped syncing
- 3 Jul 2026callCarrowkeel Software / BB-Demo – Qbr
+1 - 29 Jun 2026ticketExport function returning blank file
- 30 Dec 2025email_threadFollow-up from our QBR call
+2 - 29 Dec 2025callCarrowkeel Software / BB-Demo – Qbr+2
- 15 Oct 2025ticketSetting up automated daily reports
- 3 Oct 2025callCarrowkeel Software / BB-Demo – Training
- 24 Sep 2025callCarrowkeel Software / BB-Demo – Onboarding
- 23 Sep 2025eventRevenue leaders roundtable
+22 - 15 Sep 2025email_threadInvitation: revenue leaders roundtable, Tuesday 23 September 2025
- 15 Sep 2025callCarrowkeel Software / BB-Demo – Onboarding
- 10 Sep 2025email_threadOnboarding: next steps after the walkthrough
- 8 Sep 2025callCarrowkeel Software / BB-Demo – Onboarding
- 2 Sep 2025email_threadOnboarding session: finding a time
- 1 Sep 2025ticketDuplicate records in initial data load
- 1 Sep 2025callCarrowkeel Software / BB-Demo – Onboarding
- 27 Aug 2025callCarrowkeel Software / BB-Demo – Onboarding
- 22 Aug 2025email_threadSecond onboarding session: timing
- 21 Aug 2025email_threadScheduling the onboarding sessions
- 20 Aug 2025email_threadFollow-up from kickoff and next steps
+2 - 19 Aug 2025callCarrowkeel Software / BB-Demo – Kickoff+2
- 19 Jun 2025email_threadThanks for joining the demo: next steps
+2 - 18 Jun 2025callCarrowkeel Software / BB-Demo – Demo+2
- 10 Jun 2025email_threadFollowing up on the demo
+1 - 9 Jun 2025callCarrowkeel Software / BB-Demo – Demo+1
- 26 Nov 2024eventRevenue leaders roundtable
+15 - 15 Nov 2024email_threadInvitation: Revenue leaders roundtable, London