Connector stopped syncing

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Carrowkeel Software: documents · Connector stopped syncing

Zendesk connector inactive for days; API key lost access after permission change. Niamh Fogarty regenerated key with read permissions.

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Current to 12 Oct 26

Zendesk connector inactive for days; API key lost access after permission change. Niamh Fogarty regenerated key with read permissions.

Problem: Zendesk connector showed no new records for several days despite appearing active in the UI. Root cause: Permission change at Zendesk revoked the API key's access to tickets table. Handling: Olivia pulled sync logs, found the permission error, and instructed Niamh to regenerate the key with full ticket-read access. Timeline: 15 days from ticket open to solve status. Watch: Third-party permission changes can silently break connectors; consider automated monitoring and customer alerting.

AI · claude-haiku-4-5-20251001 · 12 Oct 2026

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Updated 9 Oct 26

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Categoryconnector_sync

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created · Niamh Fogarty 21 Sep 2026 11:55
Hi, Our Zendesk connector has stopped pulling new data. It hasn't synced in several days. I've checked that our API credentials are still valid and the connection hasn't changed. Can you look into this? Thanks, Niamh
public_reply · Niamh Fogarty 21 Sep 2026 14:51
Actually, looking more closely, the last sync was a few days ago and there's been nothing since. The connector still shows as 'active' in the UI though. Niamh
public_reply · Olivia Grant 21 Sep 2026 15:26
Hi Niamh, I can see the connector is listed as active, but you're right, there are no new records indexed since the last sync. Let me pull the sync logs. Olivia
public_reply · Olivia Grant 21 Sep 2026 15:31
I found the issue. Your Zendesk instance had a permission change and the API key we're using no longer has access to the tickets table. You'll need to regenerate the API key in Zendesk with full ticket-read permissions and update it in the connector settings. Can you try that? Olivia
status_change · Olivia Grant 6 Oct 2026 12:49

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

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Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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